What are the responsibilities and job description for the Admissions Specialist position at Wilmington Treatment Center?
Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to join our team. In this role, you will be the first point of contact for incoming patients, helping to create a welcoming and supportive experience as they begin their recovery journey.
Schedule
Sunday- Thursday 11:30-8pm or 1:30pm-10pm
Tuesday- Saturday 11:30-8pm or 1:30pm-10pm
Compensation
$17–$19 per hour
The Admissions Specialist is responsible for coordinating the patient intake process, ensuring all required documentation is completed accurately, and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience.
Qualifications
For over 40 years, Wilmington Treatment Center has been a trusted leader in addiction recovery for adults from all walks of life. Located in Wilmington, North Carolina, we provide a safe, supportive environment where individuals ages 18 and older can begin their journey to lasting sobriety.
Our Commitment Goes Beyond Treatment—we Offer
Essential Functions
Perform other functions and task as assigned
Standard Expectations
This position is an Individual Contributor
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHMKT
Schedule
Sunday- Thursday 11:30-8pm or 1:30pm-10pm
Tuesday- Saturday 11:30-8pm or 1:30pm-10pm
Compensation
$17–$19 per hour
- $17/hour: No college experience
- $18–$19/hour: College and/or relevant experience
The Admissions Specialist is responsible for coordinating the patient intake process, ensuring all required documentation is completed accurately, and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience.
Qualifications
- High school diploma or equivalent required
- Previous experience in a healthcare, hospital, or admissions setting is a plus
- Strong organizational and communication skills
- Ability to handle sensitive information with professionalism and confidentiality
- Compassionate, patient-focused approach
For over 40 years, Wilmington Treatment Center has been a trusted leader in addiction recovery for adults from all walks of life. Located in Wilmington, North Carolina, we provide a safe, supportive environment where individuals ages 18 and older can begin their journey to lasting sobriety.
Our Commitment Goes Beyond Treatment—we Offer
- Comprehensive Resources to support every stage of recovery.
- Compassionate Care from experienced professionals who understand the challenges of addiction.
- A Positive, Healing Environment designed to foster growth and long-term success.
Essential Functions
- Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.
- Review prospective admissions against approved admission criteria, policies, and procedures.
- Initiate contact to gather required clinical and demographic data from patient and other sources.
- Respond promptly to inquiry calls.
- Schedule assessments.
- Assist prospective patients and significant others in seeking treatment.
- Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
- Coordinate with referral sources.
- Coordinate transportation arrangements for patients.
- Responsible for maintaining all the documentation involved with the admissions process.
Perform other functions and task as assigned
Standard Expectations
- Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
- Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
- Develops constructive and cooperative working relationships with others and maintains them over time.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Maintains regular and predictable attendance.
- College degree preferred
- Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.
- Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
This position is an Individual Contributor
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHMKT
Salary : $17 - $19