What are the responsibilities and job description for the Admissions Assistant position at Wilmington Treatment Center?
Essential Job Functions/Duties:
- Answers switchboard, routes calls, and takes messages
- Greets all visitors and channels them to proper personnel and/or departments
- Signs for and distributes any incoming packages
- Provides typing services as needed
- Answers incoming calls and identifies themselves to caller by the third ring
- Ensures messages are delivered to staff and patients in a timely fashion
- Notifies visitors of facility confidentiality procedures and ensures they sign the “confidentiality form”.
- Oversees postage meter
- Completes daily deposit and notifies the finance department when complete
- Maintains monthly calendar for the facility
- Receives and sorts mail daily
- Ensures overall neatness of front lobby area.
- Maintains the in-service training log
- Completes mandatory Essential On-line training
- Completes monthly supply order and completes stock inventory
- Responsible for copier and fax machine maintenance and supplies
- Ensures break room has appropriate supplies on a daily basis
- Invite associates to the shared board
- Ability to work on projects as assigned
- Submit daily reports utilizing Excel and Word
- Provide great customer service to patients
- Coordinate transportation with drivers
- Flow of patients upon arrival
- Coordinate peer or tech tours
- Upload pictures in Bestnotes
- Upload insurance information in Bestnotes
- Enter any required information in systems as required
- Ability to upload files to multiple systems and shared files
- Ability to update Salesforce as needed
- Assist the admissions team with new patients
- Complete any other assigned duties
- Coordinate flow of patients from front desk, intake, clinical team and rooms
For the 5th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.
Experience
Required- Must have two years of general office experience.
Education
Required- High School/GED or better
Skills
Required- Attention to Detail
- Communication
- Customer Focus
- Oral Communication
- Planning & Organizing
- Written Communication
Behaviors
Required- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Loyal: Shows firm and constant support to a cause
- Team Player: Works well as a member of a group
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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