What are the responsibilities and job description for the Director of Stadium Operations position at Wilmington Sharks?
Director of Stadium Operations
Wilmington Sharks Baseball Club – Wilmington, NC
Full-Time | Seasonal Peak Hours Required
Full-Time | Seasonal Peak Hours Required
About the Wilmington Sharks
The Wilmington Sharks are a proud member of the Coastal Plain League, delivering affordable, high-energy summer baseball to the Cape Fear region. We are committed to creating exceptional fan experiences and maintaining a first-class ballpark environment for players, partners, and the community.
Position Summary
The Director of Stadium Operations is responsible for overseeing all day-to-day operations of Buck Hardee Field on game days and non-game days, ensuring a safe, clean, efficient, and fan-friendly environment. This role leads all facility management, event operations, food & beverage (F&B) services, game-day staffing, and vendor coordination. The ideal candidate is organized, solutions-focused, and thrives in a fast-paced, hands-on environment.
Key Responsibilities
Stadium & Facility Operations
- Oversee all operational aspects of Buck Hardee Field, including maintenance, cleanliness, safety, and compliance with local regulations.
- Develop and execute stadium readiness plans for games, events, and special activities.
- Manage relationships with facility partners, city staff, contractors, and service providers.
- Maintain inventory of stadium equipment, supplies, and materials.
Food & Beverage Management
- Manage all F&B operations including concession stands, portable vendors, catering, and hospitality areas.
- Hire, train, and supervise seasonal F&B staff, ensuring high service standards.
- Create menus, pricing, and inventory systems to maximize revenue and minimize waste.
- Coordinate with vendors for product ordering, deliveries, and equipment needs.
- Ensure compliance with food safety and alcohol service regulations.
Event & Game Day Operations
- Lead the execution of all game-day operations, including stadium setup, fan flow, cleanliness, sanitization, and post-game teardown.
- Coordinate with ticketing, promotions, marketing, baseball operations, and corporate partnerships to ensure seamless event delivery.
- Manage emergency response protocols and ensure guest safety.
Staff Management
- Recruit, hire, schedule, and manage seasonal game-day staff including operations crew, F&B staff, ushers, parking attendants, and cleaning teams.
- Train staff on guest service expectations, safety procedures, and operational policies.
- Foster a positive, professional team culture.
Budgeting & Administrative
- Develop and manage budgets for stadium operations and F&B.
- Track expenses, revenue, inventory, and cost controls to maximize operational efficiency.
- Produce post-event reports, maintenance logs, and operational plans.
Qualifications
- Bachelor’s degree preferred or equivalent experience in facility management, sports management, hospitality, or related field.
- Minimum 2–3 years of experience in stadium/venue operations, food & beverage management, or large-scale event operations.
- Strong leadership and team-building skills.
- Ability to work long hours, including nights, weekends, and holidays during the season.
- Knowledge of food safety, ServSafe certification or ability to obtain.
- Excellent communication, organizational, and problem-solving skills.
- Ability to lift up to 50 lbs and work in outdoor conditions.
Why Join the Sharks?
- Play a direct role in shaping the fan experience for one of the Coastal Plain League’s most exciting summer franchises.
- Work in a collaborative, energetic environment where creativity and initiative are valued.
- Opportunities for growth within stadium operations and sports management.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.