What are the responsibilities and job description for the Referral Coordinator - Full-Time (3147) position at Wilmington Health PLLC?
Purpose:
Process task, document and communicate relative appointment scheduling, authorization, prior approval, and benefit and collections information in Practice Management system.
Essential Duties/Responsibilities:
- Obtain from entity appointment, authorization, prior approval, and benefit information for relative assigned tasks.
- Obtain and provide to entity required paperwork i.e., demographic, insurance, medical records etc.
- Document obtained information in the Practice Management system.
- Communicate with suite of origin relative required information.
- Communicate with patient relative required information i.e., appointment, authorization, benefits, and collections.
- Work collaboratively with Central Business Office on relative claims follow-up.
Other Duties:
- As assigned by manager
Qualifications:
Required:
- High school diploma, GED, or high school equivalency
- 3 to 5 years' experience in a medical office environment
- (Or) equivalent combination of education and experience
Referral Coordinator Competencies
General
- Customer Experience
- Professionalism/Integrity/Responsibility
- Teamwork/Lean Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative /Game Changer
- Safety/Housekeeping
- Organizational Skills/Time Management
Department Specific
- Greets, acknowledges, and provides closure for customer needs in a professional manner.
- Follows Referral /Managed Care process to obtain, document and communicate appointment, authorization, prior approval, benefits, and collections and payment information.
- Follows HIPAA guidelines for internal / external communications.