Patient Representative - ASC - Full Time

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Essential Duties/Responsibilities:

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
• Maintains effective communication and interacts appropriately and professionally with all members of health care team
• Check-in patients in & out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
• Answer incoming calls & take necessary action
• Pre-collection (Copays)
• Post-collection (Aged accounts): call patient to collect outstanding balances
• Process patient payments
• Upload medical records
• Prepare patient registration & surgery
• Maintains physician on-call schedule for department
• Keeps logs as required by Manager
• Attends department and other meetings as required by Manager (including training and re-education)

Other Duties:

• As assigned by Manager

General:

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Process Focus
• Dependability/Punctuality
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Initiative
• Safety/Housekeeping
• Organizational Skills/Time Management

QUALIFICATIONS

Required:

• High School Diploma or GED Equivalent

Preferred but not required:

• Experience in Medical Office Administration
• Experience in Customer Service

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

I understand by signing this job description I agree to all duties and responsibilities explained here. If I need assistance or accommodation, I understand it is my responsibility to notify Human Resources.