What are the responsibilities and job description for the Host- Hostess position at WILMINGTON CONVENTION HOTEL LLC?
SUMMARY
We are looking for motivated individuals who want to join our amazing team here at Steam Restaurant & Bar. Located just inside the beautiful Embassy Suites.
The Host-Hostess is responsible for:
- Greet and seat all guests and ensure a quality dining experience.
JOB RESPONSIBILITIES
The Host-Hostess primary responsibilities will include:
- Ensure all tables are properly set before seating guests.
- Maintain seating chart for rotation of stations.
- Greet and seat guests and issue menus in a friendly courteous manner.
- Answer phone properly and follow all reservation procedures.
- Follow accurate cash handling and room charge procedures.
- Organize and maintain a clean service podium.
- Maintain an inventory of needed supplies and retail items.
- Ensure all menus are clean before shift.
- Be familiar with hotel facilities and their location and hours.
- Continually communicate with servers, dining room attendants, managers and hotel employees in all items related to the host stand.
REQUIRED SKILLS AND ABILITY
- Strong communication skills are required to interact both person to person and over the telephone.
- Must speak clearly and have the ability to clearly articulate thoughts.
- Must possess good listening and problem solving skills.
- Must be able to prioritize and multitask in a face pace environment.
- Basic mathematic skills required for counting money, making change, and ensuring accurate inventory counts are recorded.
- Must be able to complete all position specific tests according to department standards.
- Ability to answer phones.
- Ability to work with money.
REQUIRED EDUCATION AND EXPERIENCE
- Education – Ability to read and write English.
- Experience – One year experience in related field preferred.