Service Support Representative (SSR) - Wilmington, NC

Job Description

ROUTE SUPPORT DRIVER

Service Support Representative (SSR)

Halifax Linen Service - Wilmington, NC

Do you like driving, staying active, and having variety in your workday?

Halifax Linen Service is looking for a dependable and flexible Route Support Driver to join our Wilmington Service team as a Service Support Representative (SSR).

This isn't a job where you'll spend your entire day sitting behind the wheel. Our SSR is the person we count on to step in wherever the Service team needs support. You may cover a Route Service Representative's route, ride with an RSR as a jumper/helper, make a special delivery or pickup, or help the team complete a busy route.

This is a hands-on driving and delivery position - not a traditional customer service position.

WHAT YOU'LL DO

• Cover established customer routes when an RSR is absent, on vacation, in training, or when additional coverage is needed.
• Ride with RSRs as a jumper/helper to help complete routes safely and efficiently.
• Load and unload linen products.
• Deliver clean products and pick up soiled products at customer locations.
• Complete special deliveries, pickups, exchanges, and other service assignments.
• Learn multiple routes and customer locations throughout our service area.
• Safely operate Halifax Linen Service vehicles.
• Complete required vehicle inspections and route documentation.
• Communicate customer, product, route, or vehicle concerns to your supervisor.
• Step in wherever the Service team needs help getting the job done.

WHAT WE'RE LOOKING FOR

A valid driver's license and REAL ID are required at the time of hire. A CDL is not required.

• An acceptable driving record and ability to meet Halifax Linen Service driver qualification requirements.
• Dependability, strong attendance, and punctuality.
• Comfort with early morning start times.
• Availability to work primarily Monday-Friday, with occasional weekend work based on business needs.
• Willingness to perform both driving and physical route work.
• Comfort getting in and out of a vehicle repeatedly throughout the day.
• Ability to learn different routes and adjust when assignments change.
• Ability to work independently and as part of a route team.
• A professional approach when representing Halifax Linen Service at customer locations.

ROUTE EXPERIENCE? WE WANT TO TALK TO YOU.

Commercial linen or uniform service experience is preferred, but it isn't required. We are also interested in applicants from similar route-based industries, including beverage delivery, foodservice distribution, uniform service, route delivery, route sales/service, parcel delivery, and commercial multi-stop delivery.

Experience as a jumper/helper, relief driver, route driver, Route Service Representative, or similar hands-on delivery position is especially valuable.

THIS JOB IS PHYSICAL

• Stand and walk throughout the workday, including walking up to five miles per day.
• Sit for prolonged periods while driving.
• Frequently get in and out of company vehicles.
• Climb stairs, balance, stoop, kneel, push, and pull.
• Repeatedly lift and/or move up to 25 pounds using proper lifting techniques.
• Reach above shoulder height and below the waist.
• Load, unload, carry, deliver, and retrieve products.

YOU MAY BE A GREAT FIT IF...

You're the person people can count on when plans change. You're willing to jump onto a different route when someone is out. You don't mind helping load or unload the truck. You can work beside another route driver one day and handle a route yourself the next. You enjoy being on the move rather than working behind a desk.

You understand that getting the route completed and taking care of the customer is part of the job.

JOIN THE HALIFAX TEAM

For 80 years, Halifax Linen Service has been committed to serving our customers, employees, and communities.

To faithfully serve our Halifax family of customers, employees, and communities.

If you're a dependable driver looking for a hands-on position with variety, responsibility, and the opportunity to work as part of a team, we'd like to hear from you.

Company Description

About Halifax Linen Service

Since 1946, Halifax Linen Service has provided uniform and linen programs and services across the Southeast. Our operations combine advanced laundry systems, high-tech production equipment, RFID solutions, hygienic processing, and technology-driven textile services.

Benefits

• 401(K)
• Dental Insurance
• Major Medical
• Paid time Off (PTO)
• Vision Insurance
• Short Term Disability