What are the responsibilities and job description for the Sales & Service Administrator position at Wilmington Awning, Shutter & Shade?
We are seeking a dedicated administrative professional to provide excellent support to our sales team, our service leaders, and our valued customers. Your daily job duties include preparing pricing documentation and proposals for customers, scheduling customer installs, assisting the sales staff in completing customer paperwork and calendar management, and leading customer follow up. We prefer candidates who have at least one year of experience in administrative roles, showroom/retail experience is a plus.
At Shade Coast, a division of Wilmington Awning, Shutter & Shade, we specialize in the installation of stationary and retractable awnings, canopies, decorative shutters, storm shutters, shades, clear curtains, and exterior screens! We are on a quest to lead the Home Improvement industry by delivering the worry-free lifestyle our neighbors deserve.
Duties and Responsibilities:
- Schedule appointments and workflows for sales to follow up.
- Schedule all service diagnostic, service/repair, and new product installation appointments.
- Assist with order preparation and verification.
- Be able to create and revise a quote if needed.
- Schedule installations and call to remind about installations 24 hrs prior.
- Lead weekly client updates.
- Process orders via email and phone and check orders and invoices for accuracy.
- Contact clients to obtain missing information or answer queries.
- Update sales and customer records.
- Generate monthly sales reports.
- Write & send service proposals to customers.
- Responsible for reception / phone coverage, taking messages, answering calls and directing inquires. Greet clients and be courteous & professional at all times.
Requirements and Qualifications:
- High school diploma or equivalent; bachelor’s degree preferred in Business or people related field.
- 1 year of experience in an administrative, customer service, hospitality, or other customer centric role preferred.
- Proficient with CRM software and Microsoft Office.
- Outstanding organizational abilities and experience multitasking.
- Able to prioritize work and succeed under deadlines.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 36.0 – 45.0 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $16 - $20