Senior Litigation Support Coordinator

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

About the Role

The Senior Litigation Support Coordinator is responsible for advising the Firm, its attorneys, its paralegals and its clients on Firm preferred methods of organizing and automating the technical handling of client data in litigation, arbitration, securities, investigations and antitrust matters.  They are responsible for identifying and assisting in the implementation of technologies that advance the cause of clients in specific matters and the firm and/or its practice groups in broader group-wide initiatives.  The Senior Litigation Support Coordinator acts in a consulting capacity and operates as a time-keeper.  They are expected to engage early in the life of matters, assess data and information needs, align with clients’ legal and strategic objectives, drive innovation and efficiency, identify the most cost-effective process and technology solutions that achieve proportionality and manage risk, assist in the acquisition and implementation of key technologies, and then effectively manage the delivery and successful use of those solutions. 

What You Will Be Doing

Client Advisory and Solution Planning

• Consults and liaises directly with client IT and legal stakeholders to coordinate secure client data transfer and firm handling, analysis, review, and production of client data in support of firm’s legal representation
• Advises attorneys and clients on data analysis and case automation needs; assesses requirements, recommends technical workflows and tools, develops budgets, and executes project plans
• Evaluates emerging technologies with department stakeholders and supports their acquisition and implementation

Technology Implementation and Support

• Develops or coordinates specialized solutions utilizing traditional discovery tools and evolving GenAI technologies, oversees implementation, and integrates support of appropriate resources
• Provides remote and onsite review support, including equipment configuration, file staging and transfer, and technical reviewer guidance
• Troubleshoots litigation technology and network issues in collaboration with firm technology teams and vendors

Vendor Management and Protected Data

• Manages discovery vendors, including RFPs, proposal evaluation, work oversight, quality review, and invoice approval
• Collaborates with appropriate firm and external resources to ensure compliance with domestic and international data privacy requirements and other protected data categories

Leadership, Training, and Project Management

• Manages competing projects and priorities under time, cost, and resource pressure
• Facilitates compliance with client outside counsel guidelines impacting discovery and handling of client data
• Mentors colleagues, develops process and training materials, and delivers training on discovery technology tools and workflows to technical and legal audiences

Professionalism and Administration

• Demonstrates a strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented (“can-do”) approach. Effectively supports internal departments, external clients, and vendors through clear, courteous communication via electronic correspondence, telephone, and in-person interactions
• Operates as a timekeeper in a timekeeping environment