Operations Support Clerk - Tonawanda, NY

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you want to be part of a growing organization, on a team that’s interested in your development?

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you

If you have a passion for terrific customer service, work life balance and love to work in a team environment this could be the opportunity for you!

Operations Support Clerk – Tonawanda NY or Michigan

**Please note we are currently looking to fill 3 positions, for the following shift schedules:**

• Monday-Friday 8am to 4pm
• Monday-Friday 12pm to 8pm
• Monday -Friday 4pm to 12am

The Operations Support Clerk is our first point of contact with our customers and their carriers. They provide critical shipment status information to our customers, carriers and our operations rating team.

Here are some of the activities you will be expected to perform:

• Manage all incoming documents through ECM and e-mail
• Assist confirmers/raters in retrieving COS documentation
• Creation of documents using electronic means
• Communicate through telephone and email with customers, carriers on shipment status
• Scanning, faxing, filing, data-entry.
• Reception back up as required
• All other duties as assigned

Knowledge and Educational Requirements:

• High School Diploma is required
• Minimum of 1 year in an office environment
• Proficiency in MS Office and database skills, faxing, scanning, internet work
• Strong communication skills – English verbal and written is required

Why you’ll love it at Willson

Work-from-home environment, with home internet reimbursement

3 weeks paid vacation for all new hires

401K program

We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.

Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward

#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).

The job posting is addition to the head count

Salary will be consummate to experience and education and will generally fall within the range of $19.00 - $22.00 per hour.