WS - Managed Services, Customer Success

At WillScot, our team of nearly 5000 people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260 locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

About The Job

This job is responsible for maintaining partner relationships with assigned accounts which includes responsibilities in the following areas: purchase order creation, dispatch, partner invoicing, customer billing and A/P inquiries.

What You'll Be Doing

Purchase Order Creation:

• Create Purchase Orders to partners for customer orders.
• Contact vendors and acquire pricing for managed service items and to fulfill orders.
• Request and confirm delivery of ordered items; work with sales to keep clear communication on updates and delays.
• Update existing purchase orders when change orders are requested.
• Goods receipt Purchase Orders in SAP.
• Work with sales to keep clear communication on updates and delays .
• Answer partner calls and e-mails concerning purchase orders and deliveries.
  
  

Dispatch Coordinator

• Act as a point of contact and liaison for vendors in an assigned region and maintain contact with them.
• Work to establish supplier performance goals and drive performance improvement for suppliers.
• Confirm delivery with vendors.
• Activate and deactivate contracts in SAP.
• Schedule pickups and confirm their occurrence with vendors.
• Assist in preparation and participate in regular, recurring vendor performance reviews with Regional Field Manager.
• Coach/train vendors on current requirements, processes, and procedures when deficiencies are identified.
• Follow up on outstanding orders and status. Includes documenting status in SOR.
• Other duties as assigned .
  
  

AP/Billing Coordinator

• Verify and match partner invoices to Purchase Orders, process for payment.
• Prioritize and resolve escalated partner/payment issues with urgency.
• Create additional billings to customers based on additional services requested and invoiced by partners.
• Answer partner calls and e-mails concerning invoicing and payments.
• Review partner aging reports/statements, research issues, and provide answers.
• Dispute unauthorized or over-billed charges from partners.
• Audit/verify items on rent on a monthly basis.
  
  

Customer Service

• Answer customer calls and emails regarding service issues, change requests and billing disputes.
• Create new contracts for units added to site after initial order.
• Assist sales reps with research/corrections/updates to new and existing contracts.
• Work with customers on escalated billing disputes, etc.
• Create additional billings to customers based on additional services requested and invoiced by partners.
• Audit/verify items on rent monthly.
  
  

Education And Qualifications

Required Education and Experience:

• Minimum Required Education level: High School Diploma/GED
• Preferred Education Level: Bachelor Degree
• Years of related experience: minimum 1 year of accounts payable (A/P), accounts receivable (A/R) and/or billing experience and data /order entry experience
  
  

Skills & Systems

• Required Skills:
• Excellent customer service and communication skills (both verbal and written) with professional demeanor
• Strong organizational skills along with attention to detail and ability to multi-task
• Ability to influence a sale
• Preferred Skills: Rental/broker experience, SalesForce.com, ERP System, E-Invoice Chat
  
  

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.