What are the responsibilities and job description for the Manager, Commercial Training and Onboarding position at WillScot?
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The Manager, Commercial Training & Onboarding leads the operational execution, delivery, and continuous improvement of onboarding for all WillScot Commercial roles. Working closely with the Sr. Director of Commercial Learning & Enablement, who owns program strategy, architecture, and design, this role manages program specifics, monthly in-person training at our WillScot Phoenix Support Center and 30-, 60-, and 90-day reinforcement that accelerates role readiness and reinforces the WillScot Way. The role leads 2-3 trainers and collaborates with the broader Enablement team and cross-functional business partners.
- Lead the day-to-day management and execution of onboarding for all Commercial roles. Operationalize program strategy and design established by the Sr. Director of Commercial Learning & Enablement by managing schedules, cohorts, communications, logistics, learning materials, stakeholder participation, learner support, and consistent delivery standards.
- Manage the end-to-end onboarding experience from pre-boarding through 30-, 60-, and 90-day role readiness. Coordinate with Human Resources, hiring managers, Commercial leaders, the Training & Enablement team, and business subject matter experts to deliver structured reinforcement, coaching activities, manager resources, progress check-ins, and readiness milestones that reinforce the WillScot Way.
- Lead and facilitate monthly, in-person New Hire Training onsite at WillScot's Phoenix Support Center. Coordinate executive speakers, subject matter experts, and functional partners, and ensure learning experiences effectively build knowledge of WillScot solutions, commercial processes, systems and tools, customer engagement practices, operating rhythms, culture, and role expectations.
- Lead, coach, and develop a team of 2-3 Commercial Trainers. Establish priorities, delivery expectations, operating rhythms, and development plans; conduct facilitation observations; provide performance coaching; allocate resources across onboarding needs; and promote consistency, collaboration, learner focus, and continuous improvement.
- Collaborate closely with the broader Commercial Learning & Enablement team and cross-functional partners across Commercial Leadership, Product, Marketing, Operations, Human Resources, Customer Experience, and other functions. Integrate onboarding with Commercial Excellence Academy learning journeys, role-based playbooks, reinforcement programs, certifications, communications, and change initiatives; monitor completion, learner feedback, competency attainment, speed-to-productivity, manager participation, and retention trends to recommend operational improvements.
- Bachelor's degree or equivalent relevant experience; bachelor's degree preferred.
- Minimum five years of experience in training, learning and development, onboarding, sales enablement, or a related field, including program management and instructor-led facilitation.
- Minimum five years of direct people-leadership experience; experience leading trainers preferred.
- Experience supporting a sales or Commercial organization and managing role-based onboarding programs preferred.
- High level of proficiency in Salesforce required; experience with learning management systems, virtual learning platforms, e-learning software, and authoring tools preferred.
- Strong program and project management skills, with the ability to manage multiple monthly cohorts, priorities, stakeholders, and deadlines.
- Excellent written and verbal communication, facilitation, presentation, public speaking, coaching, and stakeholder-management skills.
- Ability to translate established learning strategies, curricula, and competency frameworks into scalable, repeatable learner experiences without owning the overall program architecture or design.
- Demonstrated ability to lead and develop trainers and collaborate effectively within a matrixed Enablement organization and across business functions.
- Ability to analyze learner feedback and onboarding performance data, identify operational improvements, and communicate progress and risks clearly.
- Ability to provide responsive learner and manager support through in-person, virtual, and phone-based channels as needed.
Work Environment:
- This is a 100% in-office role based at the Phoenix Support Center. The position leads monthly, in-person New Hire Training onsite at WillScot's Phoenix Headquarters and regularly collaborates with the broader Commercial Learning & Enablement team and cross-functional business partners.
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
WillScot Mobile Mini is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.