What are the responsibilities and job description for the Guest Service Representative position at Wills Hotel?
Guest Service Representative
Cumberland, MD
Wills Hotel is currently seeking a full-time Guest Service Representative to join their team in Cumberland, Maryland! In this role, you will be responsible for checking in/out guests and responding to guest's requests.
What we can offer YOU:
- Dental & Vision
- 401k
- Paid Vacation (full-time only)
- Paid Holidays
- Pay: Dependent on experience
The right candidate will have:
- 1 year of Front Desk experience preferred
- Must have flexible availability including holidays and weekends
- Positive attitude and service-minded work ethic
Our Guest Service Representative will:
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
- Manage room bookings in-person, online, and through incoming calls
- Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
- Perform regular bookkeeping duties
- Connect with the housekeeping department to ensure guest accommodation is ready
If you are interested in this position, please submit a current resume for consideration!
TBD