General Manager (Tunnel Car Wash)

Tunnel Car Wash General Manager – Splash InLocation: Ellicott City, MD
Pay: $64,000 – $92,500 annually up to 20% annual bonus
Pay Type: Salaried | Benefits Eligible
Operating Hours: 7:00 AM – 7:00 PM daily (additional time required for opening/closing procedures and occasional on-call support)Splash In ECO Car Wash is looking for a General Manager to lead operations at our Ellicott City location. If you enjoy leading teams, driving sales results, and delivering great customer experiences, this role offers the opportunity to take ownership of a high-performing car wash operation and help it grow.In this role, you’ll oversee the daily operations of the wash, develop a strong team, drive membership sales, and ensure every guest receives a fast, clean, and friendly experience.What you’ll do

• Lead daily tunnel car wash operations including team leadership, membership sales, and guest experience.
• Recruit, train, coach, and develop Assistant Managers, Supervisors, and Team Members.
• Maintain operational uptime through preventative maintenance and quick resolution of equipment issues.
• Drive membership sales and service revenue through strong customer engagement.
• Manage financial performance including labor, revenue, expenses, and profitability.
• Ensure a safe, clean, and welcoming facility for guests and team members.
• Utilize POS systems and operational tools for reporting, payroll, scheduling, and inventory management.

What we’re looking for

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2–3 years of leadership experience in car wash, retail, hospitality, and/or service operations.
• Car wash operations experience strongly preferred.
• Strong leadership and coaching abilities.
• Technical or mechanical experience related to equipment maintenance is a strong plus.
• Strong sales, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort working outdoors and in varying weather conditions.
• Flexible availability including weekends and holidays.

About Splash In & Wills GroupSplash In ECO Car Wash is a growing regional car wash network with more than 50 locations across the Mid-Atlantic offering both in-bay automatic and express tunnel car washes. Our facilities utilize water reclamation technology and environmentally responsible wash chemistry to support sustainable operations in our communities.Splash In is part of Wills Group, a family-owned company headquartered in La Plata, Maryland and celebrating 100 years in business. Through our family of brands—including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels—we operate nearly 300 locations across the Mid-Atlantic region.Wills Group is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs. #RM