Medical Billing and Client Services Specialist

Details

Status:

• Part-Time (20-29 hours per week)

• Wages for this position will be commensurate with education and experience.

• Paid holiday, personal, sick and vacation time.

Location:

Willowstone Family Services
615 N 18th St
Suite 101
Lafayette, IN 47904

Description:

Working with a multi-disciplinary and supportive team at Willowstone, this position reports to the Client Services Coordinator and works in partnership with the Finance Director, front office staff and billing vendor. This position will be responsible for ensuring and tracking client billing for Willowstone Counseling as well as providing staffing support at the front desk.

Willowstone Family Services is an equal opportunity employer.

Duties & Requirements

• Duties:

  • Ensure that services are billed appropriately and accurately and that client charts are maintained per Willowstone’s Policies and Procedures.

  • Routine and persistent tracking and follow up on rejected claims, until acceptance from insurance companies.

  • Research and follow up on accepted and unpaid claims older than 25 days.

  • Ensure cash payments from insurance companies and patient receipts are applied to patient accounts no later than 5 days after receipt.

  • Follow up on any insurance recoveries to determine if collectible.

  • Review unapplied cash bimonthly to ensure patient payments are applied to accounts in a timely manner.

  • Process denials and set up payment arrangements for past due clients for the collection of past due accounts.

  • Understand and track insurance provider paneling.

  • Update and maintain proper procedures for client data and billing information.

  • Answer client questions in a timely manner to help them understand their accounts and any action required from them, as well as connect them to any other requested resources.

  • Front desk tasks include answering the phone, checking in clients, ensuring paperwork is complete, documenting payments and fee tickets, and scheduling appointments.

  • Ability to work at least one evening per week.

• Requirements:

  • Associate degree or equivalent experience in Medical Billing and Coding.

  • Experience in customer service and accounts receivable.

  • Experience and is able to demonstrate the knowledge of medical billing regulations and CPT codes.

  • Ability to prepare and interpret billing reports and documentation are a must.

  • Expertise in Microsoft office programs. Experience with QuickBooks is a plus.

  • Ability and willingness to learn and/or use web-based medical billing and counseling office operating software.

  • Excellent written and oral communication skills.

  • Ability to work effectively with people of diverse races, ethnicities, ages, socio-economic statuses, immigration statuses, and genders.

To Apply

To apply, send the following documents to careers@willowstone.org:

• Resume

• Cover Letter

Thank you!