Guest Experience Coordinator

Willoway Spa & Wellness is seeking a Guest Experience Coordinator, a self-motivated, take-initiative, all-in professional who delivers exceptional service without being asked.

This is not an entry-level front desk job. This is a manager-minded role for someone who takes ownership, thinks ahead, and treats the spa as if it were their own. To be considered please include the word "Willow" at the beginning of your application message

Who You Are

• A serious go-getter who sees what needs to be done and does it
• Deeply service-oriented where guests feel seen, cared for, and remembered
• Sales-confident and comfortable recommending upgrades, products, packages, and rebooking
• Organized, dependable, and always two steps ahead
• Professional in appearance, communication, and conduct inside and outside of the spa
• Someone who wants growth, responsibility, and to be part of something meaningful

If you need to be told what to do every step of the way, this role is not a fit.

What You’ll Be Responsible For

• Creating an exceptional guest experience from first contact to follow-up
• Confidently booking services, upselling, and securing return appointments
• Mastery of all spa services, products, memberships, and packages
• Managing front desk operations with a manager-level mindset
• Maintaining a pristine spa environment
• (cleaning, laundry, restocking, details matter here)
• Supporting daily flow, anticipating needs, and problem-solving in real time
• Representing Willoway with professionalism, warmth, and pride Standards Matter Here
• Professional dress and presentation are required
• Initiative is expected — not optional
• Accountability and ownership are non-negotiable
• This role requires someone who is “in it to win it”

What This Role Is (and Isn’t)

A chance to grow into leadership
A role where your effort actually matters
A place where excellence is noticed and valued

Not a clock-in/clock-out job
Not a passive front desk position
Not a “just here for now” role

Compensation

• Competitive hourly, potential salary.
• Training will begin at $15/hr while learning our systems, guest experience standards, and services. After training, pay increases based on performance, initiative and ability to contribute to the growth of the spa.
• Growth potential as Willoway continues to expand

Pay: $15.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Application Question(s):

• Why are you interested in working at Willoway Spa specifically?
• Tell us in a few sentences why you would be a great fit for this role
• Are you available to work any shift any day of the week?
• If hired, what would you do in your first 30 days to create an excellent guest experience?

Experience:

• customer service or hospitality: 2 years (Preferred)

Ability to Commute:

• Petoskey, MI (Required)

Work Location: In person

Salary : $15 - $25