Traffic Operations Supervisor

Job Details

Description

PRIMARY RESPONSIBILITIES - OTHER DUTIES MAY BE ASSIGNED

• Demonstrate leadership abilities to effectively coordinate teams and communicate expectations clearly in a fast-paced transportation environment.
• Supervise and assign daily work to seasonal and full-time company drivers to ensure compliance with company standards
• Dispatch loads built and assigned by the Routing Specialist to Willoway Drivers, using Willoway standards
• Communicate schedule or duty changes with drivers promptly
• Manage on-the-road issues (delays, breakdowns, delivery issues)
• Handle escalated service failures or disputes with internal drivers.
• Collaborate with Traffic Manager to optimize productivity in carts, drivers, and 3rd party hauling
• Direct inbound and outbound shipments, shuttle operations, third-party services, and inter-company transportation
• Coordinate with 3rd Party Stone Haulers on schedules, safety and execution
• Build, expand and manage 3rd Party relationships
• Work with the Routing Specialist on billable rates for 3rd Party Services.
• Negotiate and renew 3rd Party contracts for next season
• Review and Manage KPI’s pertaining to drivers, efficiency, and the cart program.
• Own the Cart Program.
• Maintain Rack Inventory Management to meet operational requirements- work with Routing Specialist and shipping docks in the process.
• Utilize the CC Database for cart recoveries
  
  

Other Responsibilities

• Organize and lead Annual Driver Meetings
• Address annual CC LTA limitations during off-season
• Manage fleet maintenance scheduling and compliance records
• Maintain DOT Compliance with driver files and medical cards
• Ensure compliance with trip and fuel permits across states
• Maintain fleet mileage records for UCR reporting
• Monitor drug and alcohol testing compliance for registered drivers
• Work with software providers, such as Samsara and CC, to optimize operations
• Conduct 3rd Party hauling performance reviews
• Conduct annual performance reviews for all direct report employees.
  
  

Training & Backup Responsibilities

• Serve as a backup for the Administrative Assistant and Routing Specialist in their absence, ensuring continuity of operations.
  
  

Additional Responsibilities

• Accountability – Lead by example with the Winning with Accountability mind set (Clarity, Specificity, Ownership, Sharing). Hold all direct reports accountable for meeting expectations and timelines.
• Safety –Foster a culture of safety at all levels of the company by continuously creating, improving, implementing, and enforcing safety policies and procedures.
• GGOB – Communicate effectively and establish credibility throughout the organization on GGOB principles and open book management. Coach direct reports on financial literacy, strategic direction of the company. Continue to develop a positive culture.
• Brand Harmony – Develop, build, and support internal and external Brand Harmony creating the ultimate customer experience at every touchpoint
  
  

Skills

• Working knowledge of Microsoft Office
• ERP handling and function
• Effective problem solving
  
  

Knowledge

• Microsoft Office products
• FileMaker Data Base
• Great Plains Data Base
  
  

Abilities

• Strong interpersonal skills – ability to communicate well in both written and verbal form.
• Able to navigate and execute several functions at once while maintaining accuracy
• Skilled at balancing and executing several competing priorities simultaneously.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong organizational and time management skills
• Detail oriented
  
  

EDUCATION And/or EXPERIENCE

3-5 years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

WORK ENVIRONMENT

Office 100%

WORK SCHEDULE

Schedule start and stop times will vary based on Season

Spring, 50 hours per week, possible weekend work

Summer and Fall, 40-50 hours per week

Winter, about 40 hours per week

Average hours worked per year: 2200

We Are Proud To Offer

• Excellent $60-65k base salary
• Comprehensive benefits package including cost effective medical insurance options
• 401k Match after 60 days
• Company-paid life insurance
• Paid Time Off, plus Paid Holiday Time with no waiting period
  
  

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Willoway Nurseries is proud to have a Drug Free Workplace Safety Program**

• Note that marijuana became legal in Ohio in 2016 for medical use. However, Willoway Nurseries, Inc. Drug Free Safety Policy does not recognize medical or recreational marijuana as acceptable in the workplace, regardless of whether the employee has a prescription or not. The presence of THC will still be considered a positive test result. This mirrors Federal law, which does not recognize marijuana as legal, as the laws are written and voted on at the State level.