What are the responsibilities and job description for the Guest Relations position at Willow Valley Communities?
Overview
🌟 Guest Relations Specialist (Part Time-Overnight Shift)
Willow Valley Communities | Guest Suites – Lancaster, PA
Are you passionate about creating memorable first impressions and delivering exceptional service? Join the Guest Suites team at Willow Valley Communities, where hospitality is more than a job—it’s an experience.
As a Guest Relations Specialist, you’ll be the welcoming face of our community—greeting guests, anticipating their needs, and ensuring every interaction reflects genuine warmth and professionalism. From check-in to check-out, you’ll help create a seamless, personalized experience that leaves a lasting impression.
💼 Why Join Willow Valley Communities?
We believe in taking care of our team members—because you take such great care of our guests.
- 🎓 Tuition reimbursement & scholarship opportunities
- 💸 Weekly pay
- 🎉 Paid Time Off (including your birthday!)
- 🏋️♂️ Access to premium amenities such as our on-site gym and indoor swimming pool
- 👏 Team member events & recognition programs
- ➕ And so much more!
Starting Pay: $15/hour
✨ What You’ll Do
As part of our Guest Relations team, you will:
- Welcome guests with friendly, genuine hospitality upon arrival and departure
- Manage check-ins and check-outs while answering questions and providing support
- Assist guests with luggage, packages, and transportation support when needed
- Deliver personalized service to enhance each guest’s experience
- Act as a concierge—offering recommendations, directions, and reservations
- Answer calls professionally and direct inquiries appropriately
- Communicate effectively with team members using radios when needed
- Maintain a polished, professional presence at all times
- Process payments and reconcile daily reports
- Support business center and lobby upkeep
- Assist with guest use of amenities, including fitness spaces
- Follow safety, security, and emergency procedures
- Submit maintenance and IT requests as needed
✅ What You Bring
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Previous concierge or hospitality experience preferred
- Strong customer service skills and a passion for helping others
- Professional communication and problem-solving abilities
- Comfort with basic technology (Microsoft Office, etc.)
🕒 Schedule & Details
- Part-Time
- Overnight Shift:
- 12:00 AM – 8:00 AM every Friday
- 12:00 AM – 8:00 AM every other Saturday and Sunday
📍 Location:Guest Suites of Willow Valley Communities211 Willow Valley SquareLancaster, PA 17601
🌈 Be the Highlight of Someone’s Stay
If you thrive in a customer-focused environment and enjoy making people feel welcome, we’d love to meet you. Join a team where your kindness, attention to detail, and dedication truly make a difference.
👉 Apply today and start creating exceptional guest experiences with us!
Salary : $15