What are the responsibilities and job description for the Guest Services Supervisor position at WILLOW VALLEY ASSOCIATES, INC?
Join Our Team as a Guest Services Supervisor at Hilton Garden Inn! Are you ready to elevate your career in hospitality? Willow Valley Associates is seeking a vibrant and dedicated Guest Services Supervisor to join our dynamic team at the Hilton Garden Inn-East. If you have a passion for exceptional guest experiences and thrive in a fast-paced environment, this is the perfect opportunity for you!
What You'll Do as Guest Services Supervisor
Lead and Inspire:
- Train and mentor Guest Services Team Members, ensuring they meet Hilton Hotels Worldwide and Willow Valley standards.
Manage Operations:
- Oversee daily front desk tasks, including check-ins, check-outs, room assignments, and guest inquiries.
Coordinate Activities:
- Work closely with other departments to ensure seamless operations and exceptional guest experiences.
Handle Guest Relations:
- Address and resolve guest complaints, ensuring 100% guest satisfaction.
Financial Oversight:
- Manage cash handling, balance front desk drawers, and prepare incident reports as needed.
Maintain Standards:
- Ensure front desk operations align with Hilton Worldwide Brand Standards.
Flexibility:
- Adapt to seasonal needs and adjust schedules to meet business demands.
Who We Are Looking For
- Our ideal candidate holds an Associate's degree or equivalent, or has 2 years of relevant work experience. You will be expected to complete Hilton Brand Training and hold a valid PA Driver's License. CPR and RAMP certifications are preferred but not mandatory as we provide training.
- Our Guest Services Supervisor has excellent problem-solving abilities and strong communication skills, able to handle a variety of situations with ease and provide clear instructions to team members. Your computer skills will be put to good use with software like Excel, Outlook Email, Kronos/UKG, and PEP (Hilton’s Property Engagement Platform).
- Physically, you should be able to perform a range of tasks, from administrative duties to occasionally lifting up to 50 pounds.
Why Hilton Garden Inn East?
- We are part of Hilton Worldwide, a global brand synonymous with quality and exceptional service. Owned and operated by our local Lancaster-based company, Willow Valley Associates Inc, we offer an array of benefits including medical insurance, dental insurance, a matching 401(k), paid time off, and a hotel discount program. We pride ourselves on fostering a fun work environment and offering opportunities for growth and development.
Ready to take the next step in your hospitality career? Apply now and become a part of the Willow Valley Associates family at the Hilton Garden Inn, where exceptional guest service meets a fun and professional work environment!
Make a difference with us and create great experiences for our guests!
As part of this position, candidates must be willing and able to work across both our Harrisburg hotel properties: Homewood Suites (3990 Tecport Dr) and the Hilton Garden Inn Harrisburg East (3943 Tecport Dr).
Willow Valley Associates is an Equal Opportunity Employer.