What are the responsibilities and job description for the Customer Service Representative/ Sales Lead Verifier position at Willow Lake Sheds?
Customer Service RepresentativeDealer Support Problem Resolution Lead Qualification
We are seeking a professional, dependable, and highly organized Customer Service Representative who thrives in a fast-paced environment and takes pride in helping people find solutions.
This position is more than simply answering phones. You will serve as an important connection between our dealers, customers, sales opportunities, and internal team, helping ensure questions are answered, problems are addressed, and potential customers receive prompt and professional attention.
The ideal candidate is someone who has a strong sense of urgency, excellent attention to detail, good judgment, and a genuine desire to help people.
Key Responsibilities
- Communicate professionally with dealers and customers by phone, email, and other communication channels.
- Build positive working relationships with dealers while providing timely and accurate support.
- Listen carefully to concerns, identify the underlying issue, and work toward an appropriate resolution.
- Learn and understand company policies, procedures, programs, and expectations in order to provide accurate information.
- Recognize when an issue can be resolved independently and when it needs to be escalated.
- Learn and effectively utilize our CRM platform to document customer and dealer interactions.
- Serve as a lead qualifier, communicating with prospective customers to understand their needs, determine their level of interest, gather accurate information, and direct qualified opportunities to the appropriate salesperson or dealer.
- Follow up on leads and open issues with a strong sense of urgency.
- Maintain detailed and accurate notes, records, and follow-up activities within the CRM.
- Coordinate with sales representatives, dealers, management, and other departments to ensure issues do not fall through the cracks.
- Manage multiple priorities while maintaining professionalism and attention to detail.
- Represent the company positively and professionally in every interaction.
What We’re Looking For
Our ideal candidate will have:
- Excellent customer service and communication skills
- A professional and positive attitude
- Strong problem-solving abilities
- Exceptional attention to detail
- A demonstrated sense of urgency and follow-through
- The ability to remain calm and professional when handling difficult situations
- Strong organizational and time-management skills
- Confidence communicating with customers, dealers, salespeople, and management
- The ability and willingness to learn new policies, products, processes, and technology
- Basic computer proficiency and the ability to learn a CRM system
- The ability to ask effective questions and identify qualified sales opportunities
- The ability to work independently while also being a dependable member of a team
- A willingness to take ownership of an issue and see it through to resolution
The Person Who Will Excel in This Role
You may be a great fit if you are the person who notices when something has been overlooked and takes care of it.
You don’t like leaving customers or coworkers wondering what is happening. You return calls, follow up on open issues, document conversations, and understand that small details can make a big difference in the customer experience.
You are comfortable saying, “I don’t know the answer yet, but I’ll find out,” and then actually following through.
You understand that great customer service means balancing professionalism, empathy, accuracy, company policy, and timely problem resolution.
Why This Position Matters
Our Customer Service Representative plays an important role in both customer satisfaction and sales success. Every customer inquiry could represent a future sale, and every dealer interaction is an opportunity to strengthen an important business relationship.
We are looking for someone who wants to become a knowledgeable, trusted member of the team — not simply someone looking to answer phones.
If you are organized, professional, dependable, comfortable with technology, solution-oriented, and motivated by helping people, we would love to hear from you.
Apply today and tell us why your customer service, communication, and problem-solving experience would make you a great addition to our team.
Pay: $8.00 - $12.00 per hour
Expected hours: 33.0 per week
Work Location: In person
Salary : $8 - $12