What are the responsibilities and job description for the Hotel Housekeeper position at Willow Grove Inn LLC?
As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. We are looking for someone to join our Housekeeping team to assist with cleaning and upkeep of the spa, restaurant and hotel. Our housekeeping staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Looking for full-time and part-time staff. Day and evening shifts available.
In addition to general Housekeeping tasks, key responsibilities include:
- Clean, sanitize, and prepare guest rooms, spa, restaurant, and assigned public areas to luxury hotel standards.
- Change bed linens, replace towels, replenish amenities, and ensure rooms are fully stocked and guest-ready.
- Dust, vacuum, mop, and polish all surfaces, furniture, fixtures, and flooring.
- Report maintenance concerns, lost and found items, and safety hazards promptly.
- Respond courteously and professionally to guest requests and special room preferences.
- Maintain confidentiality and respect guest privacy at all times.
- Operate housekeeping equipment and use cleaning chemicals safely according to hotel procedures.
- Ensure housekeeping carts, storage rooms, and supply areas remain organized and well-stocked.
- Collaborate with front desk, maintenance, and other departments to ensure a seamless guest experience.
- Adhere to all health, safety, sanitation, and hotel brand standards.
Required Qualifications:
- Strong communication skills with the ability to interact effectively with guests, co-workers, and cross-functional teams.
- Strong attention to detail and commitment to maintaining exceptional cleanliness standards.
- Ability to work efficiently in a fast-paced environment while managing multiple assignments.
- Excellent time management and organizational skills.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Flexibility to work weekends, holidays, and varying shifts as business demands require.
- Physical ability to lift up to 35 pounds, bend, reach, stand, and walk for extended periods.
- Must possess a valid driver’s license and reliable transportation.