Customer Service Representative - Accounting Support

Provide high quality and timely assistance in a vast variety of administrative assignments. Demonstrate initiative in facilitating communication with peers, coordinating tasks, resolving problems, and facilitating a team-based environment by willingly providing backup for other support staff when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitate customer orders as received by phone call, fax, email, web-site, sales rep, etc.
• Enter customer orders into operating software
• Contact customers for follow-up using outbound calls and/or email
• Process new account set up via data entry; generate appropriate documentation, note special instructions
• Develop product knowledge to assist the customer
• Maintain open communication and information sharing with other departments
• Develop procedural knowledge to handle basic customer complaints (credits & returns)
• Provide verification of shipments or order status when requested by customers or sales reps.
• Maintain interaction with coworkers regarding account information and processing needs
• Invoice customer orders
• Credit releasing of orders
• Organizational support for assigned projects

REQUIRED MINIMUM QUALIFICATIONS

• Experience in a customer service-related field
• Experience working in cross-functional teams
• Strong attention to detail and organizational skills
• Excellent communication skills, both verbal and written
• Dependable with the ability to work with people at all different levels within the organization
• Proficiency required in Microsoft Word and Excel
• Excellent analytical and trouble-shooting skills
• Associates Degree preferred but not required

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Office hours are Monday through Friday 7:30 to 4:00. Are you able to work those hours?

Work Location: In person

Salary : $18 - $22