What are the responsibilities and job description for the Intake Coordinator position at Willow Crest Hospital?
Job Overview
We are seeking a proactive and compassionate Intake Coordinator to join our team. In this vital role, you will serve as the first point of contact for our patients and guardians. Your energetic approach will assist you in gathering essential patient information, and support the administrative functions. This position offers an exciting opportunity to make a positive impact on patient care while working in a dynamic, team-oriented environment.
Duties
- Answer incoming phone calls with enthusiasm, providing clear and friendly communication to admission inquiries
- Strong customer service skills with the ability to communicate effectively via phone and in person
- Ability to assess patients over the phone to determine if criteria is met for admission
- Ability to handle sensitive information discreetly while maintaining professionalism at all times in accordance with HIPAA and other privacy standards
- Prior experience in a human service field and/or comparable work experience in crisis intervention, assessment, admissions, casework, or direct psychiatric care
- Familiarity with psychiatric disorders, addictive diseases and community resources is a plus
- Support medical administrative tasks such as data entry, document management, and processing referrals
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook for documentation and communication purposes
- Experience with electronic health records (EHR/EHR) systems such as EMR/EHR platforms
Pay: $16.00 - $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Pet insurance
- Vision insurance
Work Location: In person
Salary : $16 - $19