Warranty Field Specialist

About Willmeng

Since 1977, Arizona-based commercial general contractor Willmeng Construction has been committed to staying true to building excellence and preserving the company’s high value to the clients we serve. Willmeng gives back to our community and has been recognized for a multitude of awards for project excellence and company culture including Contractor of the Year by AZRE Magazine, #1 General Contractor by Ranking Arizona, Best Workplace by Inc. Magazine, General Contractor of the Year by NAIOP, and Best Places to Work by Phoenix Business Journal.

Our strategic vision focuses on three fundamental aspects: supporting prelease transactions, maintaining our ability to competitively bid projects small and large, and fostering the “altruistic service” corporate culture established by recruiting highly talented individuals of great character.

The Role

The Warranty Field Specialist is responsible for performing on-site inspections, assessments, and field coordination to ensure timely, safe, and high-quality resolution of warranty issues by driving to job sites. This role serves as one of Willmeng’s primary field representatives for the Warranty Department, providing direct client communication, technical evaluations, trade coordination, and verification of completed work. The position plays a critical role in delivering a seamless, professional, and client-centered warranty experience.

What you will accomplish

Skills & Competencies

• Strong communication and customer service skills.
• High level of organization and time management.
• Excellent problem-solving and root cause analysis ability.
• Strong attention to detail and documentation quality.
• Ability to manage multiple active warranty cases simultaneously.
• Professional demeanor with clients, trade partners, and internal teams.
• Solid general knowledge of commercial construction, covering all scopes of work, systems
  and local codes.

Primary Responsibilities

• Conduct field inspections and site assessments to evaluate warranty requests and identify scope, root cause, and corrective actions.
• Perform Job Hazard Analysis (JHA) prior to field activities to ensure compliance with all safety protocols and site requirements. (when applicable).
• Validate repair scope and root cause, documenting findings.
• Coordinate and schedule trade partners for repairs, site visits, and inspections.
• Perform site verification during and after repairs to confirm workmanship, quality, and compliance with standards.
• Provide clear, professional client communication, including scheduling, and resolution confirmation.
• Capture and maintain photo and/or video documentation of conditions, progress, and completed repairs.
• Obtain client sign-off verification upon completion of warranty repairs and inform warranty coordinator of closeout documentation.
• Maintain accurate documentation within warranty tracking systems.
• Represent Willmeng professionally on all job sites, reinforcing safety, quality, and customer service standards.

Field Inspections, Assessments & Root-Cause Evaluation - 35%

• On-site inspections.
• Job Hazard Analysis (JHA) (when applicable).
• Identifying scope, cause, and corrective actions.
• Validating repair scope.

Trade Partner Coordination & Scheduling - 25%

• Coordinating trades.
• Scheduling repairs, site visits, and inspections.
• Ensuring work is completed correctly.

Client Communication & On-Site Representation - 20%

• Scheduling with clients.
• Providing updates.
• Confirming resolution.
• Representing Willmeng professionally on job sites.

Documentation, Photos, Videos & System Updates - 10%

• Capturing pre/post photo/video documentation.
• Maintaining accurate records within warranty tracking system.
• Updating warranty tracking system case by case.
• Completing warranty issue closeout documentation.

Verification of Completed Work & Closeout — 5%

• Final site verification.
• Quality checks.
• Obtaining client sign-off/verification.

Safety & Compliance— 5%

• Commitment to Willmeng’s safety-first culture.
• Complete Job Hazard Analysis (JHA) and enforce site safety standards. (when applicable).
• Knowledge of OSHA safety standards and construction safety practices.
• Coordination of warranty related issue location with client for potential safety, safety, and accessibility. Coordinate all resources to maintain clear access and ensure safety and security of client, personnel and daily operations.
• Notify the safety department of all heavy lifting to include cranes, hoists and deep digging.

What we would like you to have

• Minimum 5 years of commercial construction experience across all scopes of work, systems, and local codes.
• Ability to walk up vertical ladders required.
• Bilingual a plus but not required.
• Strong communication and customer service skills with a professional presence in client-facing and job site settings.
• Proven ability to assess field conditions, identify root cause, and recommend corrective actions; highly organized with the ability to manage multiple active cases, coordinate trade partners, and meet deadlines.
• Commitment to safety, including OSHA familiarity and JHA experience; detail-oriented documentation habits capturing field photos/videos and maintaining accurate records in tracking systems.

You’re inspired by our values

• Altruistic - Our foundation is built upon the authentic, selfless concern we share for the success and wellbeing of others.
• Fair 360 - We illuminate with kindness by seeking to understand before being understood and by caring more than may seem reasonable so we can achieve genuine success for all.
• Strategic - The blueprint that guides the creation of a genuine place of purpose expresses the clarity of our vision, the rigor of our thought and the character of our word.
• Sincere - We present no facades, only genuine elevations of truth, trust, and wholehearted loyalty to the employees we mentor, the clients we serve and the communities we call home.
• Nimble - Our structural integrity is ensured through the balance of resourcefulness, responsiveness, and adaptability and strengthened by being well-rounded in the market to serve at the highest levels.

Compensation 

Alongside cash, our total compensation package includes comprehensive benefits and 100% employee ownership. From wellness to work life, our benefits support our employees' total wellbeing.

Benefits

• Employee Stock Ownership Plan
• Discretionary annual bonus 
  
• 401k with employer match
• Employee medical, dental, and vision insurance 100% covered, with options to add dependents at 50% coverage by Willmeng
• Flexible Time Off Policy
• 9 paid company holidays
• 3 consecutive weeks of parental bonding leave, with an additional 3-5 weeks of disability leave for delivery recovery
• Spacious break rooms with healthy meals & snacks provided at no additional cost
• Team-building activities, including volunteer opportunities 

Willmeng places nothing more important to the organizational health of the company than its overall focus on culture. By bringing different personalities together and embracing their individual contributions, the culture is rich, strong and uniquely different. With a true family feel and the opportunity to participate in building a genuine place of purpose for clients and employees, Willmeng has the distinct advantage of something exceptional and special in the culture.