What are the responsibilities and job description for the Release of Information Specialist position at Willis Knighton Health?
We are seeking a dedicated and personable Release of Information (ROI) Specialist to join our team. This position is ideal for a true people person who enjoys interacting with others and takes pride in delivering excellent customer service. The ROI Specialist plays a vital role in shaping the patient experience at our facility and offers an opportunity to make a meaningful impact by supporting both patients and healthcare providers while setting the tone for our organization’s mission, “to continuously improve the health and well-being of the people we serve.”
The Release of Information Specialist will be responsible for a variety of essential functions, including processing and completing medical records requests with accuracy and efficiency; answering phones and assisting patients, providers, and other stakeholders with professionalism and courtesy; retrieving and returning patient charts; and scanning and maintaining medical records within the electronic system. Additional duties may be assigned by the supervisor, consistent with the individual’s skills and abilities.
The ideal candidate will demonstrate a strong work ethic and dependability, along with excellent communication and interpersonal skills. This individual must be comfortable engaging with patients and staff in a professional and compassionate manner while maintaining strict confidentiality standards. A solid understanding of computer systems, particularly electronic medical records, is important for success in this role. The ability to work independently, take initiative, and manage responsibilities effectively is essential.
Qualifications:
- A high school diploma or equivalent is required.
- Previous experience in a medical office setting is preferred.