What are the responsibilities and job description for the Access Representative position at Willis Knighton Health?
At most healthcare facilities, the Patient Access (Admitting) Department is considered the "face" of the hospital. If you enjoy working with people and possess strong communication skills, Willis Knighton's Patient Access Department offers an excellent opportunity to further develop those talents while making a meaningful impact on the patient experience.
As one of the first individuals a patient encounters, you will play a vital role in creating a positive first impression and contributing to our mission of continuously improving the health and well-being of the people we serve.
Training Program
New team members participate in a comprehensive three-week training program that includes:
- Week 1: Observation and shadowing at a Willis-Knighton facility
- Week 2: Classroom training covering insurance, hospital policies, procedures, and Patient Access operations
- Week 3: Hands-on training with an experienced preceptor
After successfully completing training and gaining experience in the role, employees have the opportunity to take the National Association of Healthcare Access Management (NAHAM) certification exam and become nationally certified as a Certified Healthcare Access Associate (CHAA).
Position Responsibilities
As a Patient Access Representative, you will:
- Register patients accurately and efficiently
- Collect and verify demographic and insurance information
- Provide exceptional customer service to patients and their families
- Maintain confidentiality and professionalism in all interactions
- Contribute to a positive patient experience from the moment they arrive
Qualifications
Applicants should:
- Possess a high school diploma or equivalent
- Be comfortable working with computers and electronic systems
- Have strong typing and data entry skills
- Demonstrate excellent communication and customer service abilities
- Display a strong work ethic, professionalism, and a commitment to personal and organizational growth
Additional Information
Professional attire is required for the interview process, and punctuality is expected.
If you are looking for a rewarding career where you can make a difference in the lives of patients every day, we encourage you to apply and become part of the Willis-Knighton team.