Technology Specialist

Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests!

Willis Automotive Offers:

• A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
• 401k with company match
• Paid Time Off and 7 paid holidays
• Employee discounts at all locations
• Paid training and development on and off-site
• Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

Primary Function:

Under the direction and supervision of the Technology Manager, this position is responsible for delivering new and preowned vehicles sold and general administrative functions related to the Sales Department. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities: 

• Ensuring customers begin their ownership experience knowing how to fully operate their vehicles and consistently attain high scores and positive feedback on surveys.
• Act as a technology specialist. Research current technology to stay up to date on the latest gadgets/apps (iPad, Bluetooth, iPod, smart phones, etc).
• Proactively seek out information to master all vehicle features, controls and accessories on vehicles.
• Follow up with customers after delivery to ask if they have any questions.
• Coordinates the delivery process of sold vehicles to customers; ensures that customer understands the vehicle’s operating features, warranty and paperwork.
• Works as a member of a well-rehearsed team showing utmost attentiveness and respect to colleagues and guests alike.
• Coordinates the vehicle delivery time with finance and sales staff to accommodate the guest’s schedule.
• Must be willing to work a flexible schedule including evenings and Saturday’s
• Communicates work accomplishments and activities to supervisor on a regular basis.
• Performs any other related duties as assigned.
• Work with the sales department to ensure the vehicle has made it through the process and is in the delivery room and ready prior to the scheduled delivery time.

What we need from you:

• Must have a valid Iowa driver’s license
• Must maintain an acceptable driving record in accordance with insurance provider
• Ability to operate vehicles with manual and automatic transmissions
• Strong attention to detail
• Professional appearance and attitude
• Excellent communication skills
• Ability to read and comprehend instructions and information
• Must have ability to work well in a team-based environment