Veterinary Receptionist

Come join our BRAND NEW hospital!!

Are you ready to be the friendly face and voice that makes a difference for pets and their people? Williamsville Veterinary Hospital is looking for a passionate, enthusiastic Client Services Representative (CSR) to join our awesome team! Whether you’re answering calls, checking in furry patients, or helping clients with wellness recommendations, this job is perfect for someone who loves working with people and pets in a fast-paced, high-energy environment!

At Williamsville Veterinary Hospital, we take top-notch care of our patients—and we’re looking for someone who is just as dedicated to exceptional service! If you’re a people person, quick on your feet, and eager to learn, this could be the purrfect fit for you!

What You’ll Do:

• Be the Face of Awesome Customer Service: You’ll provide friendly, professional service every time you interact with clients (and their furry friends!)
• Answer Phones Like a Pro: Answering phones, help schedule appointments, and manage incoming check-ins.
• Check-In, Check-Out, and Everything In-Between: Greet pets and their owners with a warm welcome, check them in and out, and make sure everything runs smoothly.
• Lobby Flow Coordinator: Help keep things moving smoothly in our busy lobby—because a happy pet is a calm pet, and a happy owner is a calm owner!
• Learn Veterinary Lingo: You’ll become familiar with basic veterinary terminology, medications, and health practices—great for your pet knowledge!
• Educate Clients: You’ll be recommending wellness services, preventative care products, and making sure pets stay healthy and happy.
• Be a Problem-Solver: If a client has a concern, you’ll be there to resolve it with empathy, professionalism, and a smile.

Physical Demands:

• This job will keep you on your toes (literally!). You’ll need to be able to bend, stand, and lift for extended periods of time.
• You may need to lift or move up to 40 pounds—after all, some of our patients are a bit on the larger side!

What’s the Schedule Like?

• Flexible Shifts: We need someone who can work day and evening shifts (depending on our hospital needs). This keeps things exciting and varied—every day is a little different!

Benefits (Because We Want You to Be Happy, Too!):

• Paid Time Off (PTO) because everyone deserves a break!
• Employee Discounts on all things pet-related (treats, services, and more!)
• Employee Assistance Program for personal support when you need it

What We’re Looking For:

• Excellent Communication Skills: You’ll be the voice on the other end of the phone and the smile behind the counter. It’s important to be kind, clear, and compassionate.
• Team Player: You’ll be working closely with our team to make sure every pet’s visit is a smooth and positive experience.
• A Passion for Pets & People: If you love both, you’re already halfway there!
• Willingness to Learn: You don’t need to know all about veterinary medicine, but a desire to learn about it and use that knowledge to help our clients and their pets is a must!

Why Williamsville Veterinary Hospital?

At WVH, we believe that every pet deserves the best care—and every team member deserves the best support. We’re a growing, fun, and energetic team that’s passionate about learning and delivering top-notch service. If you’re looking for a place where you can make a difference, build your skills, and be part of a team that feels like family, this is the place for you!

So what are you waiting for? Apply today and join us at Williamsville Veterinary Hospital, where every day is an opportunity to learn, grow, and make a real impact in the lives of pets and their people!

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Uniform allowance
• Vision insurance

Work Location: In person

Salary : $17 - $19