Full-time Teller / Customer Care Position

As a customer care teller, you are the face of Williamstown Bank. You will greet and assist customers with processing their deposits, loan payments, and cash checks whether at the counter or at one of our ITM’s. You will work under professional supervision, assisting with daily banking operations and customer service tasks such as pro-actively meeting customer’s financial needs through relationship building, focus on developing trust with customers to uncover, identify, and deliver products and services to satisfy their financial needs while exceeding their expectations. As a customer care teller, you will be exposed to a solid foundation to launch your banking career. You will be provided with opportunities to develop your skills in building relationships with customers both internally and externally.

Responsibilities for this position:

• Customer Service and Product Knowledge:
  • Assist customers with processing transactions, such as deposits, withdrawals, and payments.
  • Good communication skills – able to speak effectively with customers both internally and externally.
  • Provide exceptional customer service with a pleasant personality and communication skills.
  • Maintain a working knowledge of all products offered by the Bank and able to inform customers about bank products and services and make recommendations based on their needs.
• Account Management:
  • Research and assist in resolving account discrepancies and answer banking-related inquiries.
• Documentation:
  • Track, record, and report transaction details, ensuring accuracy and compliance with bank policies and procedures.
• Cash Handling:
  • Detail oriented and able to apply basic math principles
  • Maintain and balance cash drawers, reconcile discrepancies, and strap cash for storage
• Technology:
  • Able to understand and use new technology – use and maintain knowledge of all products offered by the Bank – Assist customers with all technology
• Skills:
  • Strong communication, organizational, and analytical skills.
• Experience:
  • Previous customer service or cash handling experience is a plus but not required.
• Attributes:
  • High School Diploma or equivalent
  • Basic math and computer skills
  • Able to pass a background check
  • Professional appearance and courteous manner
  • Good attendance and punctuality, detail-oriented, proactive, able to perform well in a relationship-building environment, interact well with customers, and able to work independently and as part of a team.
  • Adhere to all operational, security, risk, and regulatory related policies and procedures.

Qualifications for this position:

Schedule hours include early morning or afternoons Monday – Friday and Saturday mornings. There is some flexibility with hours. Hours and location may change based on operating need. Pay will be determined based upon level of experience.

Equal Opportunity Employer