911 Compliance Division Manager

Job Summary

Reporting directly to the Emergency Communications Deputy Director-Administrative Assignment, responsible for overseeing the daily operations of the Compliance Division and the functions of the Quality Assurance/Quality Improvement (QAQI) Unit. Maintains and reports compliance to all regulatory and departmental requirements as stipulated by law, agreements, and policies. Coordinates onboarding of new employees. Manages the compliance activities and recommendations to senior leadership in areas of long-range strategic planning, monitoring, and revising and developing effective performance measurements and operating guidelines. Conducts internal investigations.

EXAMPLES OF WORK PERFORMED

• Establishes minimum standards and verifies the completeness of documentation for all levels of recognition, certification, and accreditation
• Develops proofs of compliance for accreditation standards, prepares policy drafts, prepares written documentation and develops reports
• Analyzes internal operating procedures to ensure ongoing compliance with the state and national accreditation standards
• Prepares the department for re-accreditation; makes recommendations based on accreditation reviews
• Oversees the recruitment and hiring of employees, including internal recruiting and retention programs, applicant testing, interviews, and background investigations
• Develops performance improvement plans as needed
• Records and conducts internal investigations with performance complaints or allegations of misconduct as directed by the Deputy Director
• Organizes, coordinates, conducts and evaluates assigned programs to established goals, objectives, and outcomes
• Files regulatory forms and maintains department documents as required by state licensing agencies
• Provides access to records as required by statute
• Develops, revises, and implements policies and procedures
• Coordinates within the division, department, Emergency Services departments, and other internal and external stakeholders to ensure quality of service and care
• Assists with budget preparation, including projection of needs, for Compliance Division
• Ensures all record and recording requests are appropriately completed to include audits and reports on the collection and security of all records and recordings
• Maintains up to date knowledge of State and Federal laws, regulations, and policies governing the division, as well as advanced practices, procedures, and techniques
  
  

ORGANIZATION RELATIONSHIPS

• Reports directly to – EmergencyCommunications Deputy Director (Administrative Assignment)
• Direct Reports – Yes
  
  

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
• Position involves continual use of a computer keyboard and other peripheral devices
  
  

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required
  
  

IRREGULAR HOURS

• Work outside of the normal office hours may be required
• Non-essential personnel for emergency situations; discretion of Department Director
• Regular attendance is required
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• Bachelor’s degree in a related field and three (3) years of experience working with accreditation processes and writing/implementing department policies and procedures; OR an equivalent combination of education and experience
• Two (2) years of experience directly working with TCOLE documentation and knowledge/understanding of their rules
• Two (2) years of experience working in a communications center or another public safety field
• Prior leadership and/or supervisory experience
• Knowledge of emergency communications practices, as well as federal, state, and local regulations governing departmental policy and operations
• Working knowledge of Microsoft Office Suite, Adobe
  
  

LICENSES AND CERTIFICATIONS

Required Within Thirty (30) Days Of Employment

• Valid driver’s license
  
  

Required Within One (1) Year Of Employment

• Completion of Texas Commission on Law Enforcement (TCOLE) Telecommunicator course
• Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800
  
  

Preferred Qualifications

• Experience in QAQI with reviewing calls and providing feedback
• Working knowledge of an Emergency Communications Center
• Working knowledge of, CAD, NICE, PowerDMS, TCLEDDS/Secure Share,
• NENA Center Manager Certification
• Knowledge of emergency communication accreditation standards
• Five (5) years of experience in education, training, and quality assurance in a public safety communications or related field
• Association of Public Safety Communications Officials (APCO) or National Emergency Numbers Association (NENA) Communications Training Officer certification
• International Academy of Emergency Dispatch (IAED), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), and Emergency Police Dispatch (EPD) Quality Assurance (“Q”) certification
  
  

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: No
• Psychological exam: No
• Additional: N/A
  
  

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.

01

Do you have Bachelor’s degree in a related field and three (3) years of experience working with accreditation processes and writing/implementing department policies and procedures; OR an equivalent combination of education and experience?

• Yes
• No
  
  

02

Do you have two (2) years of experience directly working with TCOLE documentation and knowledge/understanding of their rules?

• Yes
• No
  
  

03

Do you have two (2) years of experience working in a communications center or another public safety field?

• Yes
• No
  
  

04

Do you have prior leadership and/or supervisory experience?

• Yes
• No
  
  

05

Do you have knowledge of emergency communications practices, as well as federal, state, and local regulations governing departmental policy and operations?

• Yes
• No
  
  

06

Do you currently possess, or have the ability to obtain, a valid driver's license within 30 days of hire?

• Yes
• No
  
  

07

Do you have working knowledge of Microsoft Office Suite and Adobe?

• Yes
• No
  
  

08

Are you a current Williamson County employee?

• Yes
• No
• Required Question