IT Technician

Job Summary

Company Overview

The Williamson Central Appraisal District (WCAD) is an independent, specialized local government whose primary function is to provide accurate and reliable property values for the purpose of assessing property taxes. Located in Georgetown, Texas, WCAD is at the center of one of the fastest growing counties in the Country and is tasked with keeping up with the continually changing real estate landscape. Consequentially, WCAD is looked to as a source of authoritative GIS and Land Records for the county-wide region. WCAD maintains records for over two hundred thousand properties that lie within sixteen school districts, seventeen cities and more than ninety other entities.

Job Description

Job Title IT Technician

Job Type Full Time – Forty (40) hours per week

Salary Range Dependent upon experience

Job Summary

Full time position (with up to a six month probationary period) under general supervision of the Information Systems Manager, that provides support for the District’s network infrastructure, hardware & software maintenance and end user support.

Primary Duties & Responsibilities:

The duties and requirements may include, but are not limited to the following:

• Excellent communication skills with a commitment to understanding requirements as well as business objectives.
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Ability to provide effective, strategic advice on the use of technology to achieve shared goals.
• Thorough ticket notes describing in detail the troubleshooting process, resolution, reason for escalation (if applicable), conversations with Client or other employees, etc.
• Commitment to learning and supporting new technological implementations.
• Research troubleshooting techniques for internal processes and programs.
• Provide requested updates to both our external website and internal sharepoint site.
• Problem solving skills to revise existing systems and suggest improvements.
• Ability to produce concise yet thorough reports within IT and for other teams as needed.

Job Requirements

Knowledge, Skills & Responsibilities

The ideal candidate will possess:

• BS/BA in computer science, or relavent IT expeierence
• Significant experience as IT Professional in a corporate setting.
• Proven ability to troubleshoot hardware, software, and network issues quickly and effectively.
• Vmware or other Hypervisor experience a plus
• Critical thinking skills and an analytical mind with strong problem-solving abilities.
• Enthusiastic about working collaboratively.
• Pleasant demeanor and strong customer service skills.
• Ability to document processes and procedural changes.
• Ability to hear instructions and communicate effectively in person or via telephone.

Physical Requirements:

• Ability to withstand continuous sitting, twisting upper body, bending, keyboard and personal computer (pc) mouse use, and eye contact with pc monitor
• Bending, crouching, kneeling, and crawling to install or troubleshoot equipment under desks or in tight spaces.
• Frequently lifting or moving equipment weighing 25–50 pounds, such as computers, servers, and peripherals.

Education & Work Experience

Minimum Requirements:

• Experience in Active Directory, DNS, Office 365 is a plus
• Customer or client experience
• Experience with Sharepoint

Career Progression

Logical progression from this classification is based on future needs of the District.

Qualified candidates should apply online at http://www.wcad.org/employment or mail a cover letter, resume and application to:

Williamson Central Appraisal District

Attention: Human Resources

625 FM 1460

Georgetown TX 78626-8050

Pay: $57,049.00 - $68,611.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $57,049 - $68,611