Facility Maintenance Manager

Property Description:

The Greater Williamsburg Sports and Events Center is a premier sports, recreation, and events complex located in Williamsburg, VA, an area identified as the Historic Triangle which is comprised of three historic colonial communities located on the Virginia Peninsula. This 200,000-square-foot facility includes 12 basketball courts that can be converted to 24 volleyball courts and 36 pickleball courts; featuring ceiling-mounted basketball goals, volleyball systems, and scoreboards. A conversion turf system (the largest retractable in the country) extends the length of one regulation football field that fits three indoor soccer fields. The facility design boasts a youth Adventure Gym for interactive play, as well as additional gym equipment, tip & roll bleachers, curtain dividers, meeting rooms, and a food & beverage area for concessions and catering services.

Position Summary:

As a successful Facility Maintenance Manager, you will be responsible for supporting all operations in our sports and event center, by ensuring all playing surfaces, grounds and facilities are ready to host guests for all events at the highest quality level. This position will lead the maintenance and housekeeping teams supporting all facets of the sports facility, while work closely with the operations team to schedule workload and present the facility to our guests. Fostering a spirit of teamwork, the Facility Maintenance Manager will provide oversight and direction to the team in the operating unit in accordance with the organization’s policies and procedures. It is an incredible opportunity to grow within a world-class organization.

Essential Duties and Responsibilities:

• Lead, motivate and drive facilities, maintenance, housekeeping and events crews to meet deadlines in preparing the complex for tournaments and events.
• Be Customer Service-minded in providing a complete guest experience.
• Be Safety-Oriented, placing high priority on minimizing risk and quality assurance.
• Possess a professional attitude, dress and appearance in accordance with the company dress standards.
• Implement maintenance schedules for all play surfaces, common areas, mechanical equipment, and hardscape areas.
• Study and research different chemical and mechanical ways to increase aesthetics of the facility.
• Study and research different efficiency plans for inside and outside of the facility.
• Implement safety policies and procedures specific to all areas of operations and maintenance.
• Set up and oversee all training briefs for staff.
• Seek opportunities to learn and grow through research and seminars.
• Hands-on support of the team in preparation and maintenance of playing surfaces for tournament and event setup.
• Coordinate with government partners and their facility support staffs in managing areas of operational responsibility.
• Monitor facility activities and make recommendations to improve customer service and/or operational efficiencies.
• Maintain knowledge of current and projected industry developments through continuous attention to trade publications and organizations.
• Assure the efficient and timely submission of all required operational, financial, budgetary reports.
• Cross train other key staff members regarding the general sales process and important components as appropriate to facilitate the overall success of the team.
• Supervise and maintain all subcontracted and service provider agreements and relationships, as it relates to the upkeep, preventative maintenance and overall operations of the facility.
• Perform other duties as appropriate.
• This position reports directly to the General Manager of the Greater Williamsburg Sports and Events Center.

Qualifications:

• BA or BS degree preferred.
• 5 years applicable facilities management experience, preferably in the youth sports or recreation industry; including knowledge of synthetic turf maintenance, HVAC systems, indoor sports playing services, managing common areas, and general facility repairs.
• Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management, marketing, sales, public relations and community relations.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Supervises:

Will supervise facilities, landscape and events staff; as well as sub-contractors and serviced providers that fall within this scope.

Classification:

Full-Time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer