What are the responsibilities and job description for the Dispatcher/Scheduler position at Williamsburg County Transit System?
Overview
Join Williamsburg County Transit System as a Dispatcher/Scheduler and become the vital link that keeps our transportation operations running smoothly and efficiently in this energetic role. This position will require the performance of a variety of technical, administrative, and customer service duties related to scheduling, dispatching, and coordinating public transit services.
Responsibilities
- Receives transportation requests by telephone, in person, email, or other approved communication methods.
- Schedules passenger trips using the agency's scheduling and dispatching software in accordance with established service policies, priorities, and eligibility requirements.
- Coordinates daily bus operator assignments and vehicle schedules to maximize efficiency while maintaining quality customer service.
- Dispatches bus operators throughout the day and provides updated routing information as schedule changes occur.
- Monitors bus operators' locations, route progress, on time performance, and service completion.
- Assist bus operators with route adjustments, passenger concerns, traffic delays, road closures, vehicle issues, weather conditions, and other operational matters.
- Monitors vehicle availability and coordinates replacements when maintenance issues arise.
- Immediately reports accidents, incidents, passenger complaints, emergencies, or operational concerns to the Transit Director.
- Maintains daily dispatch logs, communication records, trip changes, and operational documentation.
- Maintains the confidentiality of passenger information in accordance with HIPAA, ADA, and applicable regulations.
- Participates in emergency preparedness activities and continuity of operations as assigned.
- Coordinates emergency transportation adjustments during inclement weather, vehicle breakdowns, staffing shortages, or other service disruptions.
Requirements
- High School diploma or general education degree (GED).
- Two (2) years of customer service, dispatching, scheduling, transportation, logistics, emergency communication or related experience preferred.
- Experience using computerized scheduling or dispatch software preferred.
- Equivalent combination of education and experience may be considered.
- Proven experience in transportation planning, dispatching, or logistics coordination within a road transportation environment.
- Must be able to operate a computer and be familiar with Microsoft Office.
- Must be able to generate and interpret spreadsheets and computer printouts.
- Must have general basic geography of Williamsburg County and the surroundings areas.
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $14