IT Business Systems Analyst III/IV

As an IT Business Systems Analyst IV, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems. You will interact with others and resolve issues with IT support teams. We appreciate your new perspective on solutions for our ever-evolving IT needs!

Responsibilities/Expectations:

• Acts as liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems.
• Serves as subject matter specialist and business partner between IT and business/end-user team(s)
• Creates annual budget analysis and cost management for responsible application including projects, ongoing maintenance, support and licensing
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses to align IT solutions with business initiatives
• Identifies continuous improvement opportunities for cost reduction, avoidance and improved application performance
• Modernizes, upgrades and conducts application health checks as the need arises to ensure system stability
• Collaborates with assigned resources to handle project-related activities for assigned applications
• Prepares recurring application dashboard metrics and reports to show analysis on specific key data points and provides cost transparency for applications, as requested
• Owns the IT relationship with an assigned HSEI director. Goes beyond liaison work to become a trusted advisor on all application and technology needs, proactively bringing solutions to the table before problems surface, and representing IT with confidence in business-facing meetings
• Champions an AI-first thinking across an application portfolio - actively identifies where AI agents, Copilot Studio automations, Power Platform tools, or agentic workflows can eliminate manual processes, reduce risk, or accelerate business outcomes for the team
• Drives solutioning sessions that turn business pain points into buildable products - partners directly with developers, architects, and AI builders to design what gets built, and advocates for the right solution
• Other duties as assigned
  
  

Education/Years of Experience:

We welcome candidates with a variety of backgrounds and experiences — if you don’t meet every qualification, this role may be filled at a level that aligns with your skills and growth potential  

• Required: High school diploma or GED and a minimum fifteen (15) years' IT experience, OR Associate's degree and a minimum ten (10) years' IT experience, OR Bachelor's degree in IT-related field and a minimum eight (8) years' IT experience
  
  

Other Requirements:

• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Strong relationship management and communication skills with the ability to influence stakeholders and translate complex concepts into actionable insights
• High adaptability and learning agility, with curiosity and initiative to explore and apply AI and emerging technologies
• Results-driven with accountability for delivering outcomes across the full lifecycle of solutions
• Needs proficient knowledge of Microsoft Office Application and PC skills
  
  

, Responsible for defining business requirements, translating business requirements to technical requirements, interfacing with development teams and managing the development process. Additionally, the role will be responsible for administration of a number of department's key systems and will provide end user support, maintenance and application configuration. The goal of this position is to ensure that requirements are accurately translated into IT delivery and that users are highly supported.