Director - Site Operations & Operational Excellence

About Williams-Sonoma DC - Olive Branch, MS

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

We are looking for a Director who has already led at scale, understands what top-tier execution looks like, and is motivated to push an already high-performing facility to the next level. This role is for a leader who combines operational rigor, people leadership, and strategic thinking - someone who can drive results today while continuing to evolve how we operate through process discipline, technology, and continuous improvement.

The Director of Operations position is located in Olive Branch, MS.

You'll be excited about this opportunity because you will....

Own the Operation. Deliver Results:

• Lead full facility performance across safety, quality, service, cost, and associate engagement.
• Set and drive the operating plan - translate strategy into daily execution and measurable outcomes.
• Hold a high-performance bar - establish clear expectations, inspect performance, and take decisive action to close gaps.
• Ensure consistent, reliable execution at scale, particularly during peak and high-volume periods.

Build and Lead a High-Performing Leadership Team:

• Develop, coach, and elevate a strong operations leadership team capable of driving execution independently.
• Create a culture of accountability, ownership, and continuous improvement.
• Partner with HR to build bench strength, succession plans, and leadership capability across the operation.

Drive Operational Excellence and Continuous Improvement:

• Identify and execute opportunities to improve productivity, throughput, and cost structure.
• Lead process standardization and performance management disciplines across the facility.
• Champion a culture that challenges the status quo and consistently looks for better ways to operate.

Lead Through Change and Innovation:

• Drive adoption of new technologies, including automation, system enhancements, and data-driven tools.
• Lead large-scale operational initiatives (facility changes, capital deployment, process redesign).
• Ensure the operation continues to evolve to meet future network and customer needs.

Operate with Business Acumen:

• Own and manage the P&L for the facility, understanding the connection between operational decisions and financial outcomes.
• Evaluate trade-offs and make decisions that balance service, cost, and long-term scalability.
• Partner with internal and external stakeholders, including vendors and third-party providers, to deliver results.

Lead Integrated Distribution Light Manufacturing Operations:

• Oversee both traditional distribution flows and light manufacturing / personalization operations (e.g., engraving, monogramming, assembly) within the facility.
• Ensure seamless integration between production and fulfillment to meet customer-specific customization requirements at scale.
• Drive throughput, quality, and consistency in personalized product workflows, balancing speed with craftsmanship.
• Implement process controls and performance standards to support high-mix, variable-demand production environments.

Check out some of the required qualifications we are looking for in amazing candidates….

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field, and 8 - 10 years of experience in progressive leadership experience in distribution or logistics.
• In lieu of a degree, 9-12 years of progressively responsible distribution leadership experience will be considered.
• This is an onsite and in office role.
• Demonstrated success leading people, process, and performance in a complex operation.
• Experience working with WMS systems and inventory control processes.
• Experience managing third-party partners and service providers.

We prefer some of these qualities as well….

• MBA or advanced degree in a related field.
• Experience leading integrated distribution and light manufacturing / personalization operations.
• Lean, Six Sigma, or continuous improvement expertise.
• Experience with automation, advanced systems, or new technology implementation.
• Background in high-volume retail, big box, or furniture distribution environments.
• Experience leading through growth, expansion, or network evolution.

Review these physical requirements, as they play a major part in this role….

• Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods.
• Able to move, lift or carry heavy objects or materials up to 65 pounds.

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offers, please visit MyWSIBenefits.com.
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required).