What are the responsibilities and job description for the Customer Support Representative position at Williams-Sonoma, Inc. Supply Chain?
Openings >> Customer Support Representative
Customer Support Representative
Summary
Title: Customer Support Representative ID: 32865224504 Date Posted: Jul 30, 2026 Date to Apply By: N/A Reports To or Hiring Manager: David Fournier Department: 4153 Shift: Monday-Friday; 8:00am-4:30pm Grade Level: 7 Employment Type: Full Time Non-Exempt Location: Arlington, TX Proposed Salary Range: N/A
Description
About Williams-Sonoma DC - Arlington, TX
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
You'll be excited about this opportunity because you will....
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Customer Support Representative
Summary
Title: Customer Support Representative ID: 32865224504 Date Posted: Jul 30, 2026 Date to Apply By: N/A Reports To or Hiring Manager: David Fournier Department: 4153 Shift: Monday-Friday; 8:00am-4:30pm Grade Level: 7 Employment Type: Full Time Non-Exempt Location: Arlington, TX Proposed Salary Range: N/A
Description
About Williams-Sonoma DC - Arlington, TX
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
- 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
- Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
- Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
- Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
- Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
- 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey
You'll be excited about this opportunity because you will....
- Serve as first line of support for escalated inbound and outbound calls
- Ensuring the proper execution of daily scheduling needs of multiple customer orders
- Apply one call resolution for customer escalated matters and support dedicated customer email boxes
- Perform all scheduling functions in a high-volume environment for all WSI product brands
- Supports multiple HUB Operations in different regions within the Supply Chain Operations
- Confirming customer delivery windows utilizing HubWm and PKMS systems as well as updating customer contact information
- Handle dedicated email lines within 24-48 hours of escalation
- Research customer inquiries and provide resolution within established timeframes
- Support and assist with Special Projects as assigned, including handle overflow coverage as needed
- Handle large call volume daily while maintaining quality focus on each call
- Meet or exceed HUB Scorecard metrics as established by CS Manager and department KPIs
- Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
- Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
- Other duties as deemed necessary
- High School Diploma or Equivalent
- At least 6 months of experience of prior customer service or call center experience
- At least 6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems
- This is an onsite and in office role
- MS Office Proficient: Outlook & Word – Basic to Intermediate; Excel – Intermediate to Advanced Skills required
- Ability to multitask using multiple systems to achieve one-in customer call resolution
- Acquired/Demonstrated WSI product knowledge for all Brands
- Strong written and verbal communication skills necessary
- Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
- Flexible to work overtime as required
- Must be able to walk, stand, bend, and lift throughout the day
- Able to use computer for an extended period of time
- Comfortable sitting 90% of the day
- Generous discount on all Williams-Sonoma, Inc. brand products
- 401(k) plan and other investment opportunities
- Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
- For more information on our benefits offers, please visit MyWSIBenefits.com
- To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)
Apply Now
Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:
Apply with Indeed