What are the responsibilities and job description for the Order Processor - Seasonal position at Williams-Sonoma Inc. Customer Care Centers?
Williams-Sonoma Inc.
Now hiring
Order Processing - Seasonal
Job Description: Why you and why us?
The Releasing Team reviews and releases order actions processed by the customer facing teams for accuracy and policy guidelines.
Job Duties: Your day to day
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Empathize and show effort: Because we care
Develop a People First culture that allows our associates to grow and succeed.
Essential Functions: The nuts and bolts
- Review actions performed by customer contact teams
- Ensure compliance with current guidelines
- Ensure accuracy
- Provide feedback to submitting associate’s supervisor when actions need further clarification or approval
- Coordinate and resolve shipping issues by communicating with the Delivery teams
- Track trends as requested
- Perform other duties as assigned
Qualifications: What you need to apply
- High School Diploma, GED, or equivalent experience. Associates degree preferred
- 2-4 years prior customer service or related experience preferably in a large call center environment
- 6 months of FSA experience within WSI Care Center
- Strong decision-making and problem-solving skills
- Possess strong interpersonal skills, superior oral communication skills, and a professional phone manner
- Computer literate with the ability to type 35 wpm
- Must be Furniture trained with good working knowledge of OMS and CCUI
- PC literate with the ability to work in Access, AMS, and Excel
IMPORTANT FACTS:
· This is a Seasonal, Full-Time, non-exempt level position requiring a 40-hour schedule
· Must be available between 7am – 7pm PST, 7 days a week
· Hours and schedules - TBD