Lead Technical Advisor - Maintenance Plumbing/HVAC

Do you take pride in high-quality preventative maintenance and love helping service technicians grow? Williams is looking for a Lead Technical Advisor to oversee our HVAC and Plumbing maintenance programs, support field technicians, and ensure our customers receive exceptional service year-round.

In this role, you’ll manage the entire maintenance workflow, from scheduling to quality control, while improving processes, developing service technicians, and driving system reliability across our customer base.

What You’ll Do

• Oversee scheduling, completion, and quality assurance for all maintenance visits.
• Support HVAC/Plumbing service technicians in the field with troubleshooting, documentation standards, and service consistency.
• Audit maintenance reports to ensure accuracy, completeness, and follow-up recommendations.
• Develop and maintain standardized maintenance procedures and checklists for HVAC and plumbing systems.
• Collaborate with the Account Manager on system deficiencies, training needs, and potential sales opportunities.
• Track performance trends to develop proactive maintenance strategies and reduce recurring issues.
• Coordinate with dispatch and operations to keep schedules efficient and organized.
  
  

What You Bring

• Experienced in HVAC and/or Plumbing maintenance with strong technical understanding of system performance.
• Highly organized, detail-oriented, and committed to delivering reliable and consistent service.
• A natural coach who enjoys developing service technicians and improving processes.
• Comfortable in both the field and the office, balancing hands-on support with administrative oversight.
• A strong communicator who values clarity, consistency, and teamwork.
  
  

About Williams

Williams is the best plumbing and HVAC service team in the Gallatin Valley. Specializing in home service and repair, we ensure every customer’s plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 40 years of experience, we know this community better than anyone and our expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work.

Why Work for Williams

• Competitive Wages ($53.50/hr)
• Medical Insurance
• 3 affordable plans with HSA and FSA options available
• HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan
• Telemedicine
• Dental & Vision
• Employer 401(k) match up to 8% (based on company profitability)
• Paid Time Off and 6 Paid Holidays
• Company Paid Life Insurance and Employee Assistance Program
• Accident, Short Term Disability, Long Term Disability
• Pet Insurance
• Referral Bonuses
• Company issued service vehicle, cell phone, and tablet
• Uniforms and apparel provided
• Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities
• Co-workers committed to teamwork, individual responsibility, and success
• Company Events (Archery Tournament, Golf Tournament, and more!)
• Opportunity to live and play in the “Last Best Place”
• Additional Perks: Discounted Gym Memberships, Auto Discount, Tuition Assistance, Verizon Discount, Discounted Dog Daycare/Boarding
  
  

Located in beautiful Belgrade, MT, outdoor adventures surround us. There’s no better place to live than Big Sky Country. Together, we work and play in Montana.