What are the responsibilities and job description for the Appointment Coordinator position at WILLIAMS OIL COMPANY INC?
Williams Ford of Sayre
Location: 1538 Elmira St, Sayre, PA 18840
Join TEAM Williams!
Williams Auto Group is hiring! We are looking for an energetic, passionate individual to join our team as an Appointment Coordinator. This position plays an important role within the dealership and is part of one of the volume sales leaders in the market.
At Williams Auto Group, we offer a fun, fast-paced work environment with a strong focus on customer service and supporting our community. We also believe in investing in our team members through ongoing growth opportunities, cross-training across departments, and monthly incentive programs that reward performance and results.
If you are someone who enjoys helping customers, staying organized, and being part of a supportive team environment, we encourage you to apply.
#TEAMWilliams #JoinTEAMWilliams
Essential Duties
Download and follow up on all dealership manifest and opportunity lists
Answer all inbound profit center calls for service and parts
Make outbound prospecting calls inviting customers and prospects to the dealership
Complete CSI follow-up calls to ensure excellent customer experiences
Contact all no-shows to reschedule missed appointments
Advise customers on special-order parts status, appointment reminders, and recall campaigns
Work the service drive contacting customers for test drive opportunities
Support dealership initiatives and assist with other tasks as assigned
Growth & Development
At Williams Auto Group, we believe in growing our people from within. Team members have opportunities for:
Monthly performance incentives
Cross-training across multiple dealership departments
Professional development and career growth opportunities
Hands-on experience in a high-volume dealership environment
Marginal Duties
Participate in community activities with product knowledge and informational sessions
Qualifications
A successful Appointment Coordinator demonstrates strong communication skills, professionalism, organization, and empathy when working with customers. This role requires collaboration with multiple departments and plays a key role in delivering a positive dealership experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with