Document Production Associate Sr.

Job duties (* denotes an “essential function”) *Perform document production work according to established policies and procedures *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions *Assist with coordination of document production services, preparation, intake, and workflow within team *Troubleshoot more complex software or hardware problems *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering all work *Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist peer teams with proofreading, design or other document production and preparation, as needed Complete other tasks and assignments as assigned by management Interact with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Job qualifications Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years’ experience preferably in a legal, banking or large corporate environment Document production, word processing experience preferred Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills Adept with other software programs for editing and/or creating documents Knowledge of a legal timekeeping or job tracking system is preferred Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure Must be self-motivated with positive can-do attitude Proven customer service skills are required to create, maintain and enhance customer relationships Must be able to interact effectively with multi-functional and diverse backgrounds Statement of other duties This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions Working conditions Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site Ability to work overtime as needed Work is performed in a professional work environment Professional attire required Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies Must be able to work sitting down all or most of the time Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.