What are the responsibilities and job description for the Telephone Triage Specialist position at Williams Bros Health Care Pharmacy?
Handling initial customer contact over the phone. Uses computer-based pharmacy software to compile, fax, and electronically triage patient/customer information, input data into computer system, build patient files in the computer and sets up insurance to be billed by understanding some medical terminology. Receive, qualify and process all orders in a timely, efficient, accurate and courteous manner. This role will often be involved in responding to customer inquiries.
Schedule: Hours worked will be between 7am-7pm 8-hour shifts
We believe that offering a robust line of benefits supports our employee’s desire to have a more fulfilling career with WB. Our benefits ensure your ability to continuously grow, stay healthy, and keep a balance between work and home.
- Competitive Wages
- Health - HDHP and PPO Plans
- Telemedicine (Teledoc) - $0 for Virtual Medical Visit, $20 for Virtual Dermatology Visit, and $35 for Virtual Mental Health Visit
- Dental
- Vision
- Infertility Treatment - Combined family maximum of $10,000 per lifetime
- Health Savings Account w/ Company Contribution - $500 Annually for Employee Only and $1,000 Annually for all other tiers (with the HDHP Plan only)
- Aflac Supplemental Plans - Life (Whole, Term, or Combination), Short Term Disability, Hospital Choice Plan, and Catastrophic Choices (Accident, Cancer, and Critical Illness)
- Paid Time-Off (PTO)(2 weeks of PTO per year at 40 hours working per week) - Accrues from Day 1 of employment
- 6 Paid Holidays
- 1 Floating Holiday - after 90 days of employment
- 401k with Company Match - WB will match 100% for the first 3% and 50% for the next 2% that an employee contributes after 1 year of service and working a minimum of 1000 hours in a calendar year
- Employer Provided Life Insurance - $10,000 Benefit
- Christmas Club
- Daviess County YMCA - 10% Employee Discount
- Holiday World Fun Club Discount
- Employee Referral Bonus Program - $1,000 after 90 days of employment
- Annual Wellness Screening and Incentive
- Annual Fitness Reimbursement Program - Up to $100 annually
- Employee Discount - 30% Discount on Over the Counter Products
Do you believe the care you provide improves the lives of patients and customers? Williams Bros. Health Care Pharmacy is a family owned and operated business comprised of exceptional employees committed to providing outstanding customer service and exceeding expectations.
If you share these beliefs, don’t wait any longer to come join our team of caring and dedicated employees who demonstrate our core values of Customer Service, Teamwork, Dedication and Respect in every aspect of their work.
Education
Preferred- High School or better in General High School Diploma
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $100 - $1,000
