Refrigeration Service Technician

Overview

In an ideal situation, a Refrigeration Technician is a more seasoned technician with at least 3 years of experience as an HVAC and Refrigeration Technician. It is a bonus if this technician has some exposure to Hot Surface Repair or Ice Machine Repair, but it is not required. Our technicians are knowledgeable and friendly. This pool of technicians are the initial hiring pool for management promotion. This job comes with multiple growth opportunities from within the company and is ideal for a technician looking to transition to management positions. At Williams A/C & Heating Technicians are also expected to be a part of our public facing efforts to serve our customers. The ideal technician is able to train helpers and apprentices on HVAC/R installation and repair, and explain complex repairs to a customer in a way that is approachable and easy to understand. Our technicians are the best of the best, we do not believe in upselling unnecessary replacements when a repair will do. Each of our technicians should accept service calls with that principle in mind.

All candidates MUST have the following to be considered:

• At least 3 Years of proven HVAC or Refrigeration experience
• An active EPA Universal Certification
• Clean Driving Record & License
• A Great Communicator
• Experience with online invoicing & digital time keeping.
• Good written communication skills
• Good customer service skills
• A great attitude and a positive outlook on the HVAC/R industry
• A team player
• An intent to learn and expand working knowledge of A/C, Refrigeration, & Hot Surface Kitchen Equipment
• Reliable transportation to and from our office
• Ability to learn and grow with different technologies & company initiatives
• Proficiency with email

A great candidate will have most of the following:

• Over 5 years experience in the HVAC/R industry as a field technician
• Experience leading a team that includes less experienced technicians and helpers
• Excellent problem solving skills.
• Familiarity with Hot Surface Repair
• Familiarity with Ice Machine Repair

A day in the life of a Williams A/C & Heating Tier II Technician looks like:

At 8 am (unless scheduled otherwise), the technician will clock in at our office and retrieve their service vehicle from the office manager; any new field assignments will be assigned to each technician as they become available. After receiving assignments, the technician and their assigned helper will head over to the service call and complete it. After wrapping up the call, the technician will verbally walk the customer through the service call, and send the customer an invoice after obtaining a sign off from the customer. As new service calls are added to the dispatch board, the technician will receive calls and repeat this process until 5pm or until the last job is completed for the day. On-call shifts will rotate on a weekly basis for after hours, weekend, and holiday calls. On-call rotation runs Monday-Sunday, and the next technician will take over on call duties at 8 am the following Monday morning. If a technician is not assigned for on-call coverage, the technician can expect to be off most weekends. If technicians encounter new potential customers during work or outside of their working hours, they are encouraged to log those potential customers in our database; all Williams A/C & Heating Service Team Members are eligible for our generous commission structure in addition to their standard salary.

Key Job Duties:

Perform diagnostic inspections & repairs on a wide variety of commercial Refrigeration equipment.

Perform full planned maintenance services on the equipment mentioned above.

Perform installations of new refrigeration equipment.

Cultivate new customer relationships by introducing our company to new potential customers and maintaining relationships with existing customers.

Assist with the training of our helpers and apprentices. We believe in building a strong team, part of that process is sharing knowledge and creating teaching moments for those without your experience.

Staying up to date on EPA & Tech Registrations in compliance with Federal and State regulations.

Continue to expand working knowledge through brand training as well as training in-house from your service manager & other technicians.

Arriving on time and ready to work for your entire working day, as well as faithfully remaining prepared during on-call rotations.

Apply today and join a team committed to our employees, and our customers.

Williams A/C & Heating is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: $28.00 - $33.00 per hour

Benefits:

• Company truck
• Employee discount
• Flexible schedule
• Fuel card
• Health insurance
• Paid time off
• Parental leave
• Tools provided

License/Certification:

• EPA Certification (Required)
• TDLR # (Preferred)

Location:

• Lubbock, TX 79423 (Preferred)

Ability to Commute:

• Lubbock, TX 79423 (Preferred)

Work Location: In person

Salary : $28 - $33