What are the responsibilities and job description for the Service Advisor / Parts Specialist position at William T. Pritchard Inc?
Service Advisor / Parts Specialist
Pritchard Automotive
304 South Cayuga Street, Ithaca, NY 14850
Join Our Team
Pritchard Automotive is a trusted, locally owned independent repair shop serving the Ithaca community since 1915. We work on all makes and models and take pride in providing honest, high-quality automotive service with exceptional customer care.
We're looking for a motivated Service Advisor / Parts Specialist to become an important member of our team. This is a customer-facing position that combines service advising with parts procurement and inventory management. If you enjoy helping customers, staying organized, and working in a fast-paced automotive environment, we'd love to meet you.
Compensation
- $18.00–$24.00 per hour
- Commission opportunities based on performance
- Full-time position
- Monday - Friday full time no weekends
Benefits
- Health Insurance
- Paid Time Off
- Paid Sick Time
- Opportunities for training
- Friendly, team-oriented work environment
About Our Shop
- Independent automotive repair facility
- Servicing all makes and models
- 7 service bays
- Team of 5 technicians
- Modern diagnostic equipment
- Customer-focused, quality-first approach
Responsibilities
- Welcome customers and create repair orders
- Listen to customer concerns and accurately document vehicle issues
- Schedule appointments and coordinate daily workflow
- Communicate estimates, repair recommendations, and repair status updates
- Build lasting relationships through exceptional customer service
- Order, receive, and manage automotive parts
- Maintain parts inventory and process returns/core credits
- Coordinate with technicians to ensure the right parts are available when needed
- Prepare invoices and assist with closing repair orders
- Keep the service department organized and running efficiently
Qualifications
- Experience as a Service Advisor, Parts Specialist, Automotive Technician, or in an automotive customer service role preferred
- Knowledge of automotive systems and repair terminology
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Comfortable using computers and shop management software
- Valid driver's license
- Positive attitude and willingness to learn
Who Will Succeed Here
You're someone who:
- Enjoys helping people
- Takes pride in staying organized
- Thrives in a busy shop environment
- Communicates well with customers and technicians
- Is dependable and works well as part of a team
- Wants to build a long-term career in the automotive industry
If you're looking for a workplace where your contributions matter and you can grow alongside a great team, we'd love to hear from you.
- Apply today and join Pritchard Automotive!
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $24