What are the responsibilities and job description for the Student Aide - One Stop position at William Rainey Harper College?
At Harper College, we are committed to fair and equitable compensation for all employees. In compliance with Illinois state law, we prioritize transparency in salary information. Our salary ranges reflect our dedication to attracting and retaining top talent while ensuring equitable pay practices.We encourage open discussions about compensation and invite you to reach out with any questions you may have regarding salary details. Harper College typically offers compensation up to the median market rate for this position. We aim to ensure our pay is competitive while aligning with both the role's requirements and the candidate's experience. To review all benefit information visit us at:
https://www.harpercollege.edu/about/directory/hr/index.php
- Team player but also able to work independently, be friendly, courteous and reliable.
- Ability to work flexible hours as needed. Represent the College in a professional manner. Maintain confidentiality of student and departmental information.
- Some general office or customer service experience preferably in a fast-paced, high volume environment.
- Excellent verbal and written communication skills. Bilingual students are always needed but this is not a requirement of the job.
- In order to apply for this position, you must be a current Harper College student and enrolled in at least 6 credits per semester.
General Function:
The One Stop Center Student Assistant is the first point of contact for students and visitors to Harper College serving as the welcoming point and providing excellent customer service at the One Stop Center and Information Centers. Assist students in-person, phone, email and chat with questions about College procedures, account information and how to navigate My Harper (student portal). Assist with calling campaigns related to outbound call center efforts and input detailed information to record outbound calls made. Represent the One Stop at events and activities for new and continuing students that support enrollment related functions. Serve as a “storyteller” to other students about Harper and foster relationships that promote positive student experiences. Provide support to One-Stop Center staff as well as assistance with special projects and events as needed. Elements of these duties are subject to working remotely. The One Stop Center is open Monday-Thursday from 8am-7pm and Fridays 8am-4:30pm
The One Stop department provides assistance with enrollment, academic records, financial aid and tuition payments.
The One Stop Center Student Assistant is the first point of contact for students and visitors to Harper College serving as the welcoming point and providing excellent customer service at the One Stop Center and Information Centers. Assist students in-person, phone, email and chat with questions about College procedures, account information and how to navigate My Harper (student portal). Assist with calling campaigns related to outbound call center efforts and input detailed information to record outbound calls made. Represent the One Stop at events and activities for new and continuing students that support enrollment related functions. Serve as a “storyteller” to other students about Harper and foster relationships that promote positive student experiences. Provide support to One-Stop Center staff as well as assistance with special projects and events as needed. Elements of these duties are subject to working remotely.
