What are the responsibilities and job description for the Field Service Technician position at Willcox Matthews?
Location: Mauldin, SC – Field-Based (25% travel)
Salary: $70,000–$85,000, depending on experience
Hours: Full-time, salaried – maximum 40 hours per week
Travel: Predominantly local customer travel
Are you an experienced Field Service Technician or Field Service Engineer who enjoys being hands-on but wants to move away from excessive travel, long hours and relying on overtime to achieve a strong salary?
We’re recruiting for an excellent opportunity with a growing specialist equipment manufacturer based in Mauldin, South Carolina.
This position offers a guaranteed $70,000–$85,000 base salary with a maximum 40-hour working week. There is no overtime pay; however, the role has been structured around a maximum 40-hour week, offering considerably more predictability than many traditional Field Service positions.
The Role
You’ll install, maintain, troubleshoot and repair sophisticated laboratory and materials-testing equipment at customer sites, while providing a high level of technical support and customer service.
Key responsibilities include:
• Installing and commissioning new equipment
• Diagnosing mechanical, electrical, hydraulic, pneumatic and software faults
• Working with 208V/480V three-phase electrical systems
• Preventive maintenance and calibration
• Reading electrical schematics and hydraulic/pneumatic diagrams
• Installing and configuring Windows-based instrument software
• Training customers on equipment operation and maintenance
• Producing technical service reports
• Recommending repairs, upgrades and spare parts
• Managing your own workload and customer schedule
What We’re Looking For
Ideally, you’ll have Field Service experience with laboratory equipment, scientific instruments, materials-testing equipment, CNC/machine tools, industrial machinery or similar electromechanical equipment.
Strong mechanical and electrical troubleshooting skills are important, together with the ability to work independently and professionally at customer sites.
PLC/HMI, metallography, hardness testing or materials-testing experience would be advantageous but isn’t essential.
What’s On Offer
• $70,000–$85,000 guaranteed base salary
• Maximum 40-hour working week
• Predominantly local field service travel
• Medical, dental and vision insurance
• 401(k)
• PTO and paid holidays
• Company vehicle or vehicle allowance
• Business travel expenses covered within company limits
• International factory training during your first year
• Excellent long-term career progression within a growing US operation
This is a particularly attractive opportunity for an experienced Service Engineer who still enjoys the technical and customer-facing aspects of field service but wants better control over their working hours and significantly less time spent traveling.
Apply today or contact me directly for a confidential discussion.
Salary : $70,000 - $85,000