What are the responsibilities and job description for the Customer Service Representative position at Willard Heating and Cooling?
Who We Are
At Willard West ,we have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck!
What's It Like to Work Here
We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step.
Who You Are
Our customer service representatives are the backbone of our team! Without you, we wouldn’t have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!
Essential Job Functions
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
Essential Job Requirements
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
- High School Diploma or GED Equivalent
- 2 years of proven success in a customer service role
- Inbound and outbound call volume experience
- Comfortable with selling our services over the phone
- Exceptional communication/interpersonal skills
- Ability to exercise independent judgment and make appropriate decisions
- Ability to organize and manage multiple tasks accurately
- Commitment to company values
- Basic computer skills
- Reliable & punctual attendance
- Fluent ability to speak, read, and write in the English language
Preferred Qualifications
- Service Titan experience
- HVAC, Plumbing, or Electrical experience
- Sales experience
Compensation & Hours
- Pay: Hourly Spiffs
- Days: Monday - Friday
- Hours: 8:00am – 5:00pm
- Location:In Office
Benefits
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- Paid Holidays
- Paid Time Off (PTO)
Candidates must successfully pass a drug test and background check.
If we sound like a company you want a long-term career with, apply today!
We are an Equal Employment Opportunity Employer