Community Coordinator

About Us
Willard Development manages and operates W Executive Suites, a hospitality-driven executive office provider offering fully furnished private offices, virtual office services, and professional meeting spaces for business owners, remote professionals, and growing companies. The W Executive Suites portfolio functions as high-end business centers, combining front desk reception, shared amenities, and flexible office solutions under one roof to support how modern professionals work.

This position is based at W Executive Suites' flagship location, our largest center and home to our corporate offices, a high-touch, fast-paced environment where attention to detail, consistency, and strong relationships directly impact member satisfaction and retention. As part of the Willard Development team, this role is well suited for someone who thrives in an environment where no two days are the same.

To learn more about the W Executive Suites brand and locations, visit www.wexecutivesuites.com.

Job Summary

The Community Coordinator is responsible for supporting the daily operations of the center while delivering an exceptional, hospitality-driven experience for members and guests. This entry-level role serves as the first point of contact at the reception desk and assists the Community Manager by handling administrative, operational, and hospitality tasks. Responsibilities include answering phones, sorting and delivering mail, supporting conference room reservations, maintaining clean and organized common areas, and assisting with day-to-day member needs.

Responsibilities

• Serve as the first point of contact at the reception desk, greeting members and guests with professionalism and hospitality.
• Answer phones, route calls, and respond to basic inquiries.
• Sort, distribute, and deliver mail and packages to members.
• Support conference room and day office reservations, including check-ins, confirmations, and cleaning/setup after use.
• Assist with stocking and organizing kitchens, copy rooms, and shared spaces to ensure they remain fully supplied and presentable.
• Maintain the cleanliness and professional appearance of common areas at all times.
• Assist the Community Manager with administrative tasks, communications, and event preparation.
• Support hospitality-driven initiatives that enhance the member experience.
• Escalate member concerns or operational issues to the Community Manager as needed. Nurture and follow up with all sales leads; conduct tours and deliver professional presentations.
• Prepare proposals, license agreements, and onboarding documentation with accuracy for new members.

Qualifications

• 0–2 years of experience in customer service, hospitality, or administrative support.
• Strong communication and interpersonal skills; ability to create a welcoming environment.
• Professional demeanor with a positive, solutions-oriented attitude.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite; willingness to learn DeskWorks or similar software.
• Commitment to delivering exceptional hospitality and member service.
• Frequent walking throughout the center.
• Ability to move office supplies and packages (Ability to lift up to 25 lbs).

Reporting Relationship
This position reports directly to the Community Manager at this location.

Benefits & Growth

• Competitive compensation and bonus opportunity
• Vacation & Paid Time Off (PTO)

Ready to Be the Heart of Our Flagship Location?

If you're a dependable, service-driven professional who enjoys helping people and creating exceptional first impressions, we'd love to meet you. As our Community Coordinator, you'll play an important role in supporting the daily operations of W Executive Suites' flagship location while delivering an outstanding hospitality experience for our members and guests. If you take pride in staying organized, anticipating needs, and making every interaction count, we invite you to apply and grow with our team.

Pay: From $45,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• Are you comfortable working in a hospitality-focused, customer-facing environment where multitasking is required? (Yes/No)

• Have you worked in any of the following environments: property management, hospitality, hotel, concierge, luxury retail, coworking, customer service or member-based services? If yes, which one?
• Which best describes how you approach customer-facing work?

1. I focus on completing tasks accurately
2. I focus on being friendly and responsive
3. I focus on anticipating needs and creating a polished experience

Work Location: In person

Salary : $45,000