What are the responsibilities and job description for the DHS -Exception (Business Analyst BA3) position at Willan Technologies?
Engagement Type
Contract Short Description
DHS - EXCEPTION (Senior User Experience Researcher)
This is a Teleworking role. Successful candidate must be able to travel to office as needed located at:
2525 North Seventh Street, Harrisburg, PA 17110
Complete Description
OBJECTIVE OF ENGAGEMENT:
A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.
The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.
Required Skills:
· Experience
in Health and Human Services or Benefits Delivery on Federally funded programs
including SNAP, Medicaid, TANF or Unemployment Insurance
· Deep
technical subject matter experience in User Experience (UX) Research and User
Centered Design practices
· Two
or more years of UX experience, with a focus on building and designing
products, platforms, or services at scale.
· Experience
building successful product design based on research.
· Experience
across the full UX design spectrum, from ideation through execution, including
information architecture, low-fidelity design, high-fidelity design, design
systems, accessibility prototyping and user research
· Experience
building alignment with stakeholders.
· Experience
leading design for a product, platform, or service.
· Experience
with iterative or agile development methodologies.
· Experience
communicating complex information or ideas in an effective manner to foster
understanding and acceptance of findings and recommendations.
·
Required/Desired Skills Skill Required/Desired Amount of Experience Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale. Required 2.0 Years Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs). Required Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices Required Experience building successful product design based on research Required Experience across the full UX design spectrum Required Experience building alignment with stakeholders Required Experience leading design for a product, platform, or service Required Experience with iterative or agile development methodologies Required Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations. Required
Contract Short Description
DHS - EXCEPTION (Senior User Experience Researcher)
This is a Teleworking role. Successful candidate must be able to travel to office as needed located at:
2525 North Seventh Street, Harrisburg, PA 17110
Complete Description
OBJECTIVE OF ENGAGEMENT:
A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.
The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.
Required Skills:
· Experience
in Health and Human Services or Benefits Delivery on Federally funded programs
including SNAP, Medicaid, TANF or Unemployment Insurance
· Deep
technical subject matter experience in User Experience (UX) Research and User
Centered Design practices
· Two
or more years of UX experience, with a focus on building and designing
products, platforms, or services at scale.
· Experience
building successful product design based on research.
· Experience
across the full UX design spectrum, from ideation through execution, including
information architecture, low-fidelity design, high-fidelity design, design
systems, accessibility prototyping and user research
· Experience
building alignment with stakeholders.
· Experience
leading design for a product, platform, or service.
· Experience
with iterative or agile development methodologies.
· Experience
communicating complex information or ideas in an effective manner to foster
understanding and acceptance of findings and recommendations.
·
Required/Desired Skills Skill Required/Desired Amount of Experience Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale. Required 2.0 Years Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs). Required Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices Required Experience building successful product design based on research Required Experience across the full UX design spectrum Required Experience building alignment with stakeholders Required Experience leading design for a product, platform, or service Required Experience with iterative or agile development methodologies Required Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations. Required