Financial Counselor

Financial Counselor

The Willamette Valley Cancer Institute and Research Center is looking for a back office Financial Counselor to join our team! As a back office Financial Counselor, you will be tasked with assisting patients in understanding their insurance coverage of treatments. By collecting demographic and insurance information, you will review benefits and coverage details, helping patients understand what to expect in terms of out-of-pocket expenses. You will also assist our cash posting team with payment posting and daily deposits. Previous experience working with medical insurance is required, along with a compassionate heart for service. Come be an advocate and guide for our patients! This role will also support and adhere to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The general pay scale for this position at WVCI is $19 - $40.54. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: (Onsite) Full Time, FTE 1.0

Benefits: M/D/V, Life Ins., 401(k)
Location: Eugene, OR

• Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
• Completes appropriate reimbursement and liability forms for patient’s review and signature.
• Forwards appropriate information and forms to billing office.
• Review patient account balance and notify front desk of patients to meet with.
• Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately.
• Provides coverage and assists with payment posting and daily batch reconciliation for cash posting team.
• Provides in person coverage, as needed, for our patient facing financial counselors.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
• Other duties as requested or assigned.

• High school diploma or equivalent required.
• Minimum one (1) year medical office, insurance verification/claims/billing experience required.
• Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position.