Product Champion - Investment Casting

Company Information: Carbo is a leading technology and service company offering innovative solutions across various industries. We develop technologies that enhance oil and gas production from previously uneconomical reserves. 

Website: www.carbo.tech 

Position Summary: We are seeking a passionate, technically grounded Product Champion to support the growth and success of our advanced ceramic materials for investment casting applications. This role stands at the crossroads of innovation, customer success, and commercial execution—helping our sales team advance opportunities, guiding customers through trials and production transitions, and coordinating internal resources to deliver consistent, high-performing solutions. This individual will help customers solve challenges, ensure smooth qualification processes, and partner closely with R&D to refine and expand our product offerings. Familiarity with sand casting processes preferred but not required, allowing you to better support our broader foundry solutions portfolio.

Key Roles / Responsibilities: 

• Support the sales team in accelerating opportunities through technical guidance, hands-on troubleshooting, and collaborative customer conversations.
• Serve as a trusted advisor to customers—helping them optimize shell systems, slurry performance, casting finish, and process parameters.
• Lead and coordinate customer testing and qualification programs from planning through evaluation and adoption.
• Leverage your proficiency in Microsoft Office Suite, including PowerBI, SharePoint, Teams, and PowerPoint, to effectively analyze data, create powerful presentations, and collaborate with cross-functional teams.
• Be an active user of CRM systems to maintain accurate and up-to-date records of customer interactions, leads, and opportunities.
• Assist customers through transition periods, including startup trials, production ramp-ups, and ongoing performance improvement.
• Guide new product development projects, ensuring alignment with market needs and commercial strategy.
• Help shape product messaging and value-proposition narratives that resonate with casting engineers, metallurgists, and procurement.
• Support demos, technical presentations, customer visits, and industry events.
• Develop training materials and coaching for sales and distributor partners.
• Support internal documentation, troubleshooting guides, best-practice playbooks, and technical reference resources.
• Be willing to travel up to 40% of the time to meet with clients, attend industry conferences, and contribute to CARBO's presence in the market.

Required Education, Experience, and Qualifications:

• Bachelor’s degree in relevant field of study is required.
• An MBA or advanced degree is preferred.
• At least ten (10) years of experience in similar roles.
• Experience in investment casting processes, shell building, or casting material systems (ceramics preferred).
• Ability to diagnose issues related to shell performance, drying, sintering, casting finish, burnout, and metal interactions.
• Excellent communication and negotiation skills, with the ability to effectively convey the value of CARBO's innovative products and technologies.
• Strong communication skills—able to translate between shop-floor practicality and technical explanation.
• Proven success working cross-functionally with sales, technical teams, and customers.
• Proficient in Microsoft Office Suite, particularly PowerBI, SharePoint, Teams, and PowerPoint.
• Experience with CRM systems, ensuring accurate and up-to-date records of customer interactions, leads, and opportunities.
• Willingness to travel up to 40% of the time to meet with clients and attend industry conferences.

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
•  Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

Benefits:

• Competitive Compensation Package
• Medical Dental Vision Coverage
• 401K Company Match
• Life Insurance Long Term Disability Coverage – 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

 I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.

#CARBOCERAMICS  #LI-ONSITE